Operations Analyst - Middle Market Business

Job title: Operations Analyst - Middle Market Business

Location: Nashville, Tennessee

Hybrid role out of Nashville, TN (3 days in office)

Position Summary We are seeking an Operations Analyst to support Middle Market Business operations by improving workflows, system performance, and cross-functional execution. This role is critical to drive consistency, scalability, and adoption across teams and offices and will report to the Director of Operations – MMB.

What will your job entail? Cross-Functional Coordination & Liaison

• Act as the primary liaison for KMG to ensure alignment on priorities, issues, and deliverables
• Facilitate communication and track dependencies
• Ensure timely escalation and resolution of cross-functional blockers

Requirements & Workflow Analysis

• Gather and translate business needs into clear requirements and user stories
• Map end-to-end workflows and identify gaps, inefficiencies, and automation opportunities
• Partner with stakeholders to design scalable, consistent processes

System Optimization & Issue Resolution

• Analyze system behavior, workflows, and data flow across platforms
• Identify root causes of recurring issues and drive sustainable solutions
• Improve consistency across submission → quote → bind workflows

Testing & Release Support

• Lead UAT planning, test case development, and execution
• Validate system changes against business requirements before release
• Track and manage defects through resolution in partnership with vendors/VRU tech team

Operational Issue Management

• Track, prioritize, and help resolve operational issues across teams
• Provide visibility into risks, blockers, and recurring challenges
• Ensure follow-through on critical items impacting business performance

Documentation & Enablement

• Develop and maintain SOPs, workflow documentation, and quick reference guides
• Support consistent execution of processes across teams and offices
• Partner with stakeholders to reinforce adoption of best practices

Reporting & Performance Insights

• Track key metrics related to operations, system performance, and adoption
• Provide insights to leadership on trends, bottlenecks, and improvement opportunities
• Support development of consistent KPI definitions and reporting

Required Experience

• Bachelor's degree
• 3–5+ years of experience in operations, business analysis, or systems-focused roles
• 3+ years of experience in insurance, ideally within underwriting operations
• Strong ability to translate business needs into process and system requirements
• Experience with UAT, defect tracking, and workflow/process documentation
• Excellent communication skills with ability to coordinate across teams and stakeholders
• Strong analytical, organizational, and problem-solving skills
• Familiarity with Agile environments (user stories, backlog management)
• Advanced Excel or reporting/analysis experience

Additional information Ryan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce throughout the organization. Our vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions. Differences in race, creed, color, religious beliefs, physical or mental capabilities, gender identity or expression, sexual orientation, and many other characteristics bring together varied perspectives and add value to the service we provide our clients, trading partners, and communities. This policy extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, discipline, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms, conditions, and benefits of employment.

We support our teammates with a comprehensive benefits package that helps them and their family members achieve their physical, financial, and emotional well-being goals. In addition to paid time off for company holidays, vacation, sick and personal days, Ryan offers paid parental leave, mental health services and more.

The target salary range for this position is $78,050.00 - $95,000.00 annually.

The wage range for this role considers many factors, such as training, transferable skills, work experience, licensure and certification, business needs, and market demands. The pay range is subject to change and may be modified in the future. Full-time roles are eligible for bonuses and benefits. For additional information on Ryan Specialty Total Rewards, visit our website.

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation.

The above is intended to describe this job's general requirements. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Your Career. Our Specialty. Innovation Begins with You.

A multi-time winner of Newsweek’s Most Loved Workplaces and Insurance Business’s Top Insurance Employers, Ryan Specialty is home to some of the brightest talent in the insurance industry. Join our team and help provide innovative solutions for insurance brokers, agents and carriers.

Benefits

• Curious about Ryan Specialty’s benefits? Explore our employee benefits here!

• Ryan Specialty, LLC and its affiliates do not accept unsolicited resumes or candidate profiles submitted by any staffing agencies, placement services or professional recruiters. Agencies must be registered in Ryan Specialty’s agency portal and have a fully executed contract for service between Ryan Specialty and the Agency.

• Agency fee agreements will only be valid if provided in such fully executed contract between Ryan Specialty and the Agency. Any unsolicited resume or candidate profile received from an Agency without prior approval from Ryan Specialty’s HR department shall be considered unsolicited and property of Ryan Specialty for recruiting purposes.