About this role

Operations Admin

Position Summary

Foundation Software is seeking a detail-oriented and proactive Operations Admin to support company-wide projects focused on process alignment and improvement. This role will assist the Operations team in coordinating cross-functional initiatives, managing process documentation, and ensuring that project goals align with business objectives. The ideal candidate will thrive in a collaborative environment, working closely with various departments to drive operational efficiency and standardization.

What is great about working for Foundation? Plenty! We have a fun, casual, yet hard-working culture that invests in our employees, promotes creativity, and delivers on our reputation. Would you like to work for a company that offers manicures and pedicures in the office? We do! How about massages, laundry service, monthly car washes, catered lunches Wednesdays and a monthly happy hour - we offer all this and more!

At Foundation we believe in and promote a work-life balance with a top-notch workout facility, fitness classes and free personal training; and for those competitive types, a game room complete with table tennis, foosball, and video game systems. Also, some comforts of home, there is a full kitchen, free coffee and specialty flavors, soft drinks, and snacks.

Essential Functions and Responsibilities

Assist in planning, coordinating, and tracking key operational projects to align processes across departments.
Collaborate with stakeholders to document and refine business processes, ensuring clarity and consistency.
Maintain and update project documentation, including workflows, SOPs, and training materials.
Monitor project timelines and assist in ensuring deadlines are met by assisting with various assigned tasks.
Assist in creating onboarding and training materials for customer success and support team members on updated processes and procedures.
Work closely with the Operations team to support continuous improvement efforts across company-wide initiatives.

Required Skills and Experience

2+ years of experience in operations or process improvement.
Strong ability to document, streamline, and optimize business processes.
Experience working with CRM, project management, or workflow automation tools.
Exceptional organizational skills with the ability to manage multiple projects simultaneously while maintaining independence and accountability.
Strong written and verbal communication skills with the ability to work well within a team environment.
Analytical mindset with problem-solving skills to assist in identifying operational gaps and propose solutions.
Detail-oriented, proactive, and self-motivated with a keen sense of accountability.
Ability to adapt to a fast-paced environment and manage shifting priorities.

Other employee rewards include tickets to Cleveland sporting events, a variety of lunch and learns, and various employee-appreciation events throughout the year. Benefits include paid vacation, paid holidays, 401(k) with match, and tuition reimbursement, plus medical, eye and dental. Now offering discounts on pet, home, and auto insurance through Liberty Mutual!

Foundation is constantly recognized as one of Northeast Ohio's top workplaces. We are a 21-time winner of the NorthCoast 99 award, a multi-year winner of The Plain Dealer's Top Workplaces award, and have been recognized multiple years on the Inc. 5000 list of fastest-growing private companies in the U.S.

Let us start your future at Foundation!

Foundation Software is an Equal Opportunity Employer.

Apply now

How would you like to verify your identity?

Continue with phoneVerify with a one-time text code

Continue with emailVerify with a one-time code

Name

You must type a name.

You must type a valid email.

Location (city, state or zip code)

You must select a location.

Accept Terms of Service

I agree to the terms of service and privacy policy.

You must accept the terms of service and privacy policy.

Send Me Jobs

Would you like Refer.io to send you similar jobs from other employers?

Yes, daily!

Yes, weekly!

No, thanks.

Please type the job title you are interested in:

Job title

You must type a job title.

We'll send some jobs to you in the next 30 minutes. If you don't see them, check your spam folder.

Resume Input

Select file Resume File

You must select a file.

Upload Resume

upload later

Thank you for subscribing to receive job alerts.

You should start receiving emails in the next week.

Your file is uploading. Please wait a few seconds.

Enter your phone number if you'd like to receive job alerts for in via text message.

Phone number

You must type a phone number.

Please indicate if you agree to Refer.io's Subscriber Communication Policy.

Select an option Yes, I agree to be contacted by text messages No, I do not agree to receive text messages

You must agree to our Subscriber Communication Policy in order to receive text messages from Refer.io.

Yes, why not?

Not now

Refer.io can assist in your job search. Please answer the following questions to amplify your search results.

Education status

Education status In School Graduated Never Attended Partially completed

You must select an education status answer.

Work status

Work status Currently employed Out of work Temporary job

You must select a work status answer.

Job search status

Job search status Actively looking for a job Passively looking for a job Not looking for a job

You must select a job search status answer.

Seeking for

Employment goal Similar Job to What I Do Now Progress to a Higher Job in the Same Field Jump to a New Field of Work

You must select a seeking status answer.

Job type

Job type Full Time Part Time From Home

You must select a job type answer.

Share This Job

Refresh

Search the FAQ here

Operations Admin

About this role

Operations Admin

Your next opportunity starts here