Operational Solutions Support Lead

Company Description

Who are Culina?

Culina is the UK’s leading independent specialist supply chain partner, trusted by some of the nation’s best recognised food, fast-moving consumer goods (FMGC) and retail brands. We're proud to employ over 22,000 colleagues across 100+ locations nationwide, supported by a fleet of more than 5,500 trucks and trailers delivering every day.

We currently have an exciting opportunity in our Chilled & Fresh division – from supplier to shelf, we make fresh supply chains simpler. Our expertise in temperature-controlled logistics ensures products are delivered safely, efficiently and on time, helping customers maximise availability and minimise waste.

Job Description

Life in this role

As part of our, Chilled & Fresh division, we have an exciting opportunity to join the team as a Operational Solutions Support Lead.

You will play a key role in delivering operational systems, solutions, and continuous improvement initiatives across our Chilled network.

Working closely with Operations, Continuous Improvement, Projects, IT, and Business Unit stakeholders, you'll support the successful implementation of operational solutions, ensure best practice is embedded across sites, and drive adoption of new processes and ways of working.

This is a highly visible role requiring regular travel, strong stakeholder management skills, and the ability to influence teams at all levels.

Key Responsibilities;

• Act as the key contact for operational systems and solutions across multiple sites.
• Support operational change projects, system implementations, and process improvements.
• Lead and coordinate User Acceptance Testing (UAT) activities and governance.
• Build strong relationships with Operations, IT, CI, and Project teams to ensure successful delivery of initiatives.
• Drive standardisation, compliance, and best practice across the network.
• Support site teams with operational challenges, system issues, and performance improvement activities.
• Deliver training, coaching, and support to end users and operational teams.
• Monitor project risks, issues, and implementation progress, ensuring solutions are embedded successfully.
• Identify opportunities to simplify processes, improve efficiency, and enhance operational performance.

Qualifications

• What you’ll need ...

• Significant experience within warehousing, logistics, or supply chain operations.

• Experience leading or supporting operational systems implementations and business change projects.

• Strong understanding of operational processes and continuous improvement methodologies.

• Experience managing UAT, governance, and change adoption activities.

• Excellent stakeholder management and communication skills.

• A proactive approach with strong problem-solving and decision-making abilities.

• The confidence to challenge existing ways of working and drive positive change.

• Experience within chilled logistics, FMCG, or 3PL environments would be advantageous.

Additional Information

What is in it for you?

If you're looking for a role where you can make an impact, develop your career, and be part of a team that works as one to achieve great results, we'd love to hear from you.

• Company Bonus - we achieve more when we work together, that’s why we celebrate our shared success through our bonus scheme.

• Private Medical Cover - enjoy peace of mind with access to Bupa's healthcare services.

• Salary Sacrifice Car Scheme - our salary sacrifice scheme offers a cost-effective way to drive an electric vehicle, with payments taken directly from your salary. Eligibility and salary thresholds apply.

• Wellbeing Support – your wellbeing matters to us. Through our Employee Assistance Programme, you'll have 24/7 access to confidential counselling and legal support, whenever you need it.

• Eye Care Vouchers – free eye tests and discounts on prescription glasses.

• Reward & Recognition – we love celebrating great work, we recognise those who go above and beyond.

• Everyday Discounts – our benefits platform gives you access to discounts from over 50 leading retailers, helping your money go further every day.