Operational Risk Manager

Description

• We are seeking an experienced Operational Risk Manager to strengthen our enterprise risk management framework, drive effective risk mitigation, and support informed decision-making across the organization.

• The ideal candidate will bring strong operational risk expertise, sound judgment, executive presence, and the ability to influence stakeholders at multiple levels. This person will serve as a trusted advisor to management and functional business partners, helping to maintain a strong risk culture and resilient control environment. This role may be virtual or hybrid within the U.S. and reports to the Head of GRS Operational Risk Management.

• Key Responsibilities:

• Serve as a trusted advisor and partner to business and functional leaders on operational risk

• matters, including emerging risks, control design, mitigation strategies, and remediation plans.

• Lead the identification, assessment, monitoring, and reporting of operational risks across business processes and functions.

• Oversee the logging, tracking, and resolution of operational events and issues, including root cause analysis, control gaps, and corrective actions.

• Review and challenge internal controls to ensure they are appropriately designed, operating effectively, and aligned to business needs.

• Develop and present risk dashboards, leadership reporting, and governance materials for senior management and committees.

• Maintain and enhance operational risk policies, standards, procedures, and oversight practices.

• Collaborate with compliance, internal audit, and cross-functional business partners to

• promote accountability and risk awareness.

• Evaluate the operational risk implications of AI tools and use cases, identify opportunities to improve controls and monitoring, and support responsible adoption.

• Leadership Competencies:

• Trusted Advisor Mindset

• Builds credibility by providing clear, practical, and balanced risk guidance.

• Executive Presence – Engages senior leaders with confidence and composure.

• Risk Judgment and Decision Support – Evaluates risk scenarios, control effectiveness, and remediation options to support sound decisions.

• Influence and Collaboration – Works effectively across functions and levels to drive alignment and action.

• Accountability and Ownership – Demonstrates strong follow-through and commitment to high-quality execution.

• Analytical Thinking – Assesses risk trends, control weaknesses, and root causes, then translates findings into actionable insights.

• Communication Excellence – Tailors clear, concise messages to different audiences.

• Continuous Improvement Orientation – Seeks opportunities to strengthen processes, controls, and the overall risk environment.

• Integrity and Professionalism – Upholds high ethical standards and exercises discretion.

• If the selected candidate lives within 50 miles of a GRS office, then the selected candidate should be prepared to come into the office two days/week if needed. This policy is subject to change.

Qualifications

• Experience:

• 8–10 years of progressive operational risk management experience, preferably within a complex or matrixed organization.

• Demonstrated experience advising and influencing senior management on operational risk issues, internal controls, and risk mitigation.

• Strong experience with operational event and issue management, root cause analysis, remediation tracking, internal control evaluation, and risk reporting.

• Demonstrated ability to manage multiple priorities, work independently, and deliver high-quality results under tight deadlines.

• Working knowledge of AI concepts, tools, and associated risks, with experience applying them in a business or risk management context.

• Education:

• Bachelor’s degree is required, preferably in Business, Finance, Risk Management, Accounting, Economics, or a related field.

• An advanced degree is a plus.

• Preferred Qualifications:

• Experience in financial services, insurance, banking, or another highly regulated industry.

• Familiarity with enterprise risk management practices, control frameworks, or governance processes.

• Experience supporting audits, regulatory exams, or control testing activities.

• Professional certifications such as CPA, CA, CIA, CRCM, CERP, or similar.

Travel

10%