Operational Excellence Manager

Operational Excellence Manager

Progreso

Oportunidad publicada el 28 07 2026

Lugar: Voluntari, Rumania Tipo de Contrato: Regular

Detalles de la posición

Especialista Progreso Estudios

Michelin is hiring!

Michelin Corporate Business Services (CBS) is a global shared services organization supporting Michelin's operations across Finance, HR, Procurement, and other corporate functions, serving over 1,000 employees worldwide. CBS Bucharest is on a deliberate journey toward operational maturity — simplifying processes, automating data flows, and building a culture where performance management is owned at every level of the organization, not just reported on. We are looking for an Operational Excellence Manager to help lead the next chapter of that journey.

Disclaimer: This is an individual contributor role with no direct reports. The focus is on leading transformation initiatives, stakeholder management, and delivering operational improvements across CBS.

What we're looking for:

• Proven experience leading process improvement, continuous improvement, or operational excellence initiatives, preferably in Shared Services, BPO, or multinational environments.
• Lean Six Sigma Green Belt/Black Belt certification or equivalent hands-on experience.
• Demonstrated project management skills, with the ability translate ideas into implemented solutions.
• Analytical and data-driven, able to build business cases.
• Good understanding of automation and digital solutions (e.g., RPA, low-code platforms)
• Fluent in English; French is a plus.
• Experience with KPIs, performance management frameworks, and maturity models is an advantage.

Key responsibilities

• Project & Portfolio Leadership

• Ensure assigned projects proceed according to timelines, targets, and operating parameters; negotiate resource changes as needed to protect objectives and deadlines.

• Navigate ambiguity while managing multiple, simultaneous project assignments in a fast-paced, deadline-driven environment, owning outcomes end-to-end.

• Partner closely with Service Line Heads, GPOs, and Process Experts to identify the key projects and activities needed to achieve functional and process ambitions.

• Define the resources required to deliver projects/initiatives and provide substantiated input for business cases, grounded in sound financial and operational assumptions.

• Provide regular updates to management on assigned projects, flagging risks early and proposing practical solutions.

• Oversee and coordinate dependencies across a portfolio of projects, resolving or escalating conflicts as needed.

• Measure and evaluate portfolio performance against targets, and ensure quality assurance across initiatives in line with established standards and good practice.

• Prepare and monitor project cost-to-serve to manage spending within budget.

• Continuous Improvement & Innovation

• Drive value across CBS by proposing and leading the implementation of transformative initiatives that improve existing processes and systems.

• Promote a solution-oriented mindset where new ideas are generated, captured, assessed, implemented, and tracked through to benefit realization.

• Identify and actively pursue continuous improvement opportunities to increase the efficiency and effectiveness of CBS processes.

• Scout new tools, methods, and best practices that help CBS accelerate its continuous improvement culture.

• Work with stakeholders to ensure CBS has the data insights it needs, at the right quality and granularity, for better planning and execution.

• Leadership & People Development

• Lead and coach Lean Six Sigma (LSS) trainees, ensuring they provide effective support to Green Belt trainees within the function.

• Exhibit leadership aligned with Michelin's Guiding Principles, encouraging efficiency and a positive working culture that reinforces a winning mentality.

• Strengthen people-leadership capabilities across the team through feedback, performance appraisals, and development plans.

• Embed a culture of continuous people development, customer service, and continuous improvement within your area of responsibility.

• Build trust-based relationships with project stakeholders, including business representatives, development teams, partners, and project sponsors.

• Stakeholder & Relationship Management

• Maintain close working relationships with Functional Teams, Functional Leads, and Strategy & Performance Management teams.

• Ensure effective collaboration within the Service Management team and across the broader Progress network to develop integrated insights.

• Enhance relationships and partnership with internal customers and departments across CBS.

In Michelin we offer:

• Hybrid way of working

• A customizable benefits package with options to choose: gym access, medical or dental services, private retirement pension, deduction of public transport costs, cultural activities vouchers etc.

• Private medical subscription

• Life insurance

• Lunch vouchers and discounts

• Deduction of vacation costs

• Note: This description is intended to reflect the current general responsibilities and requirements of the role and may be subject to modification.