About this role
Job title: Operation Specialist
About the Role The Operation Specialist is responsible for improving operation accuracy and efficiency by daily reporting, goal analysis and reconciliation of documents, and addressing discrepancies between customer and company systems. The role supports consolidation of operations and transportation documents and coordinates with Customer Services and origin stations to optimize bookings and performance.
What You'll Do
- Consolidate documents of Operations and transportation (booking, BL, pre-advices, loading confirmation)
- Manage import and export bookings according to booking log sheet and coordinate with Customer Services team and JAS origin station; maintain routing guide
- Enforce executive co-loader policy within group policy; review and measure the performance of co-loader
- Ensure accurate hub billing and job costing
- Monitor cost leadership for cost of sales; conduct rate analysis
- Monitor and secure allocations and operation efficiency
- Update supervisors on transportation issues for origin offices or customer issues, addressing capacity planning
- Create reports of operations
What We're Looking For
- Ability to communicate openly and confidently
- Ability to influence and convince others in a way that results in acceptance and agreement
- Ability to shape conversations to ensure focus and understanding
- Capable of making informed judgments and generating practical, timely solutions
- Ability to find pragmatic solutions by using decision making techniques
- Willingness to involve stakeholders in decision making process, to get buy-in and implement solutions
- Intermediate knowledge of Microsoft Excel
- Working knowledge of standard and accepted runner practices
- Two years of experience in the same position