About this role
At Johnson Controls, we’re shaping the future of smarter, more sustainable buildings. OpenBlue combines deep building expertise with digital technology to help customers improve energy efficiency, sustainability, equipment performance and building operations.
We’re looking for an OpenBlue Customer Advisor who brings together HVAC and building expertise, smart-building technology experience, and strong customer advisory skills.
You’ll partner with customers throughout their journey, helping them move from successful deployment to adoption, measurable value and long-term success. You’ll be a trusted advisor who can connect technical building performance with the outcomes that matter to customers.
What You Will Do
- Own the customer journey from onboarding and adoption through value realization, retention and growth.
- Understand customer challenges, use cases and success measures and translate them into clear action plans.
- Build trusted-advisor relationships, helping customers achieve operational, energy and sustainability outcomes.
- Deliver or coordinate product demonstrations, user training and solution enablement.
- Monitor customer health, product adoption and open technical issues, proactively identifying risks and opportunities.
- Help customers understand and demonstrate building performance, energy savings, Measurement & Verification (M&V) and ROI.
- Lead and contribute to Customer Business Reviews (CBRs/QBRs), clearly communicating performance, value delivered, risks and next steps.
- Take ownership of customer escalations, coordinating Support, Product, Commercial and technical teams to drive resolution.
- Translate complex technical and customer situations into clear, concise communication for customers and senior stakeholders.
- Represent the voice of the customer, identifying opportunities to improve the experience and deliver additional value.
What You Will Need
Required
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Bachelor’s degree in engineering, business or a related field.
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8+ years of relevant experience in HVAC, Building Automation Systems (BAS), energy management, facility management or smart-building solutions.
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Strong knowledge of HVAC/building systems and experience with OT, BAS or energy-management technologies in medium to large facilities.
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Experience across the customer lifecycle, including deployment, onboarding, training, adoption and ongoing customer engagement.
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Ability to connect technical performance with energy savings, measurable customer value and business outcomes.
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Experience building trusted relationships with enterprise customers and managing complex issues and cross-functional escalations.
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Strong written and verbal communication skills, including the ability to communicate clearly with senior stakeholders.
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Ability to work independently and effectively coordinate across a matrix organization. Preferred
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Experience with smart-building software platforms, such as OpenBlue, Building X or comparable solutions.
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Experience with M&V, energy performance, sustainability or GHG reporting.
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CEM, CMVP or a similar energy/building-performance certification. Travel: Up to 10%
JCI is an Equal Opportunity Employer and does not discriminate on the basis of any protected categories.