About this role
Onsite Technician - L1 Engineer
Enthuse customers and provide best experience through best in class hardware, software and technical support services
South Africa – Johannesburg
IT
Full-time
Your skills Minimum 2 years of IT Technical Support experience (or equivalent) Working technical knowledge, in order to address service work orders for PCs, laptops, phones, peripherals Experience in OS, Apps and H/W installation and troubleshooting depending on project products Able to provide feedback on new technical processes to help drive efficiency Excellent verbal and written communication skills, with the ability to engage professionally and confidently in a client-facing environment. Uses sound independent judgment within established practices and procedures, assessing unique situations and making well-reasoned recommendations. Works on problems/projects of moderately medium-complex scope Ability to apply intermediate level of subject matter knowledge
Your tasks
Providing support for service requests involving PCs, laptops, phones, and peripheral devices. Resolving hardware and basic software issues. Providing client-facing support with strong communication and professionalism. Preparing, installing, and configuring end-user devices. Performing service tasks within defined procedures. Supporting equipment disposal and decommissioning processes. Documenting work performed and updating ticketing systems. Providing feedback on technical processes to support efficiency improvements.
Be part of us
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
Your benefits Onboarding program Buddy program Internal career development program