Onsite System Manager

About the Role This onsite role is located at Elmendorf-Richardson Base in Anchorage and serves as the primary maintenance and technical support contact for a large-scale LMR system. You will combine IT System Administration capabilities with specialized knowledge of Motorola ASTRO 25 systems to ensure reliable, secure communications for U.S. federal operations. What You'll Do

• Serve as the primary support for LMR Zone Core equipment, including servers, network switches, routers, workstations, and storage devices.
• Manage and execute planned system maintenance and patching activities, including coordinating necessary reboots.
• Ensure the successful transmission and receipt of backups between critical servers and Backup and Recovery (BAR) servers.
• Provide daily (business days) first-level troubleshooting and case management: tracking, reviewing daily reports, following up, and documenting cases thoroughly for sustainment reporting.
• Offer specialized technical assistance across all aspects of the Motorola ASTRO 25 LMR system, including: ASTRO 25 and Project 25 technology, AES encryption, OTAR operations, dispatch console systems and Project 25 subscriber radios, system fleet-mapping, historical/system/patching reports, and applicable database operations.
• Maintain, program, optimize, troubleshoot, and repair radio repeaters and dispatch/communications consoles for both trunked and conventional LMR systems.
• Assist with and track system integrations and modifications originating from the Master Site; support remote site work (e.g., discoveries, core updates), including validating efforts, clearing alarms, and ensuring full functionality testing by remote field teams.
• Identify, validate, and track all hardware changes related to cases, ensuring detailed case notes include Motorola and third-party model/part numbers, serial numbers, and IUID numbers.
• Provide administrative reports in support of recurring/non-recurring contracts and furnish one-time reports as requested by management, the Program Manager, Quality Manager, or Configuration Manager.
• Execute any other tasks or responsibilities assigned by the Field Service Manager or Program Manager. What We're Looking For
• Deep understanding of Motorola Solutions P25 Trunking Network Systems.
• Solid working knowledge of Motorola radio systems and their application.
• Solid working knowledge of Radio Frequency (RF) theory.
• Excellent knowledge and demonstrated proficiency in using hardware and software tools for both RF and Networking equipment.
• The ability to successfully obtain the CompTIA Security+ certification or equivalent within the first 6 months of employment.
• Proficiency in using MS applications, Google Workspace, and relevant software tools.
• Excellent communication skills (oral and written English), strong interpersonal skills, and the ability to work effectively in a team environment.
• Ability to solve customer problems quickly, particularly during stressful situations; self-management; high sense of urgency; flexibility; sound judgment; and strong problem-solving abilities.
• Expertise in communication systems, including the ability to interface directly with customer technical representatives and provide (or coordinate) necessary technical support.
• U.S. citizenship is mandatory; candidates must be legally authorized to work in the U.S. indefinitely (no employer sponsorship is available). The ability to obtain and maintain a U.S. Government security clearance (SF-86) and obtain the CompTIA Security+ certification within 6 months is a condition of continued employment. Compensation & Benefits