Onsite Support Technician

Onsite Support Technician

Location: Falls Church, Virginia (On-site)

Alternate

Location

Washington DC

Role Overview

We are seeking an Onsite Support Technician. This role involves the hands-on installation, configuration, and support of in-room hardware at a healthcare facility. The technician will perform basic testing and troubleshooting while adhering to hospital safety and privacy protocols.

Key Responsibilities

• Install, replace, and configure set-top boxes, tablets, and related in-room hardware.

• Run basic tests to confirm devices power on, connect to the network, and function correctly.

• Perform basic troubleshooting for connectivity, display, and device issues.

• Coordinate room access with hospital staff and manage workflow around occupied rooms.

• Track completed work and devices, and report any issues or exceptions.

• Follow all hospital safety, infection control, and privacy procedures.

• Escalate technical problems to the remote support or engineering team when necessary.

• Required Qualifications

• The ideal candidate will have 1+ years of experience in desktop support, field service, AV, or hardware installation. This individual must be comfortable handling hardware, cabling, and basic device setup. A basic understanding of networking concepts, including Wi-Fi, Ethernet, and IP connectivity, is required. The role demands strong attention to detail, the ability to work efficiently on repetitive tasks, and professional, courteous communication in patient-facing settings. The physical requirements include the ability to lift up to 50 lbs, stand for long periods, and move between floors and buildings. Reliable transportation and a flexible schedule are also necessary.

• Preferred Qualifications

• Experience in healthcare, hospitality, or other large-scale device rollouts.

• Familiarity with IPTV, set-top boxes, Android devices, or mobile device management.

• CompTIA A+ or Network+ certification

• Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Benefits

• Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

• Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

• UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.