About this role
About the Role As the Onsite Support Technician in Ankara, you will be the face of Xerox's Total Print Management Service, ensuring seamless daily operations, maintaining high client satisfaction, and managing cutting-edge printer fleet technologies. This role blends hands-on technical troubleshooting with direct customer interaction to keep client environments productive. What You'll Do
- Be the Trusted Expert: Act as the "Single Point of Contact" for the client, building strong professional relationships and handling Help Desk inquiries with high responsiveness.
- Keep Operations Running Smoothly: Manage daily onsite support activities, monitor the printer fleet asset management database, and maintain accurate inventory logs.
- Solve Tech Challenges: Diagnose and resolve hardware, software, and driver network issues over the phone, remotely, or via onsite assistance for quick fixes.
- Empower Users: Deliver engaging user training sessions to client employees to help them get the most out of their print environment.
- Coordinate & Collaborate: Stay in constant alignment with the Customer Operations Manager and accurately track hardware orders through our dedicated digital portal. What We're Looking For
- Customer-First Mindset: At least 2 years of experience in Customer Operations or IT support environments, with a proven track record of interacting confidently with clients.
- Tech-Savvy Operations: Experience running daily workflows through modern digital solutions, portals, and database software.
- Core Technical Knowledge: Familiarity with software driver installations, IP protocol schemes, and basic networking principles.
- Analytical Mindset: Excellent problem-solving skills with a systematic approach to analyzing issues and implementing alternative solutions.
- Productivity Tools: Solid proficiency in the MS Office Suite (Word, Excel, PowerPoint).
- Educational Background: A Technical Vocational School degree (preferably in Electronics, Computer Science, or related fields) or Higher Education degree.
- Continuous Learning: No print-specific experience? No problem! Xerox provides full, specialized training on all fleet devices to ensure your success from day one.