About this role
About the Role We're seeking an Onsite Service Technician to delight Xerox clients in our Technical Services division. This role focuses on delivering outstanding service and resolving issues on-site. What You'll Do
- Provide outstanding service to clients and resolve issues in accordance with the customer's SLA to manage relationships and satisfaction
- Use electromechanical skills to repair devices
- Act as the primary customer contact and oversee maintenance, production, and supply inventories for assigned equipment
- Provide clear communication to the on-site client base regarding equipment status and availability and coordinate with support as needed What We're Looking For
- Foundation of electrical and mechanical knowledge; ability to learn Xerox systems
- Strong customer-service orientation, with ability to manage relationships per SLA
- Good communication and teamwork skills; willing to work on-site Nice to Have
- Prior field service or technical support experience
- Related training or certifications in electromechanical systems Compensation & Benefits
- Salary range: USD 32,940 - USD 65,880 per year
- Xerox provides training by certified instructors and online/in-house training
- Comprehensive benefits package; details on Xerox Careers