About this role
Job title: Onsite Service Technician
About the Role Xerox is seeking an Onsite Service Technician to provide maintenance and repair services for client equipment on-site, ensuring customer satisfaction and SLA adherence.
What You'll Do
- Offer outstanding service to our clients.
- Manage call resolution and issues in accordance with the customer's SLA to optimize satisfaction.
- Use electromechanical skills to repair devices.
- Participate in Xerox training programs (certified instructors, online, and in-house) to grow your skills.
- Serve as the primary customer contact, maintaining equipment maintenance, production, and inventory for assigned gear.
- Communicate equipment status and availability to the on-site client base, and engage Xerox personnel as required.
- Deliver customer training on assigned products to improve end-user knowledge.
- Follow safety protocols, lift up to 50 pounds, and operate in active work environments.
What We're Looking For
- Electromechanical experience including using a multi-meter to troubleshoot electrical circuits and reading electrical schematics.
- Background in roles such as HVAC/Cable Internet technician, Electrician, Automotive Mechanic, Repair, or Military/Veteran.
- Superior time management skills and reliability.
- Valid driver's license and appropriate insurance; MVR will be checked.
- Physical ability to lift 50 pounds and perform walking, standing, squatting, bending, and driving for over 50% of the workday.
- Safety-conscious mindset around electrical components.
Compensation & Benefits
- Annual base salary: $32,940 - $65,880 USD.
- Comprehensive benefits: medical/dental/vision, wellness credits, Health Savings Account contribution, and 401(k) matching.
- Paid time off, holidays, and personal days.