About this role
Hemmersbach GmbH & Co. KG
Enthuse customers and provide best experience through best in class hardware, software and technical support services
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Italy – Milan (Romolo)
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IT
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Full-time
Your skills
- 2-5 years of experience in IT support or a similar role
- Experience in OS, Apps and H/W installation and troubleshooting depending on project products
- Strong knowledge of Windows 10/11, Office 365, and common enterprise applications
- LAN/WAN and server room equipment’s fundamentals knowledge
- Familiar with ticketing system
- Good English and fluent Italian
- Good organizational skills
- Communicative and customer-oriented
Your tasks
Committed to develop your career in IT within large corporations?
Keen on customer support?
Willing to work within an international working environment?
Join our company as an L2 Onsite IT Technician to provide advanced technical support to end users at our customers.
What about your responsibilities?
- Independently resolve on-site incidents and service requests
- Provide VIP user support
- Deliver end-to-end Digital Bar / Walk-in centre support
- Perform meeting room & AV support (Teams, Zoom, other vendor equipment’s)
- Act as hands-and-eyes support for server / network teams
- Manage printer and MFP support
- Support PC refresh activities
- Manage ticketing system
- Ensure compliance with service level agreements (SLAs)
- Local stock management
Location: Milan (Romolo - fully onsite) - Occasional support on other sites nearby
Contract: 1-year fixed-term (possibility to convert into permanent)
Be part of us
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
Your benefits
- Onboarding program
- Buddy program
- International job opportunities
- Staff discounts
- Ticket Restaurant (Edenred, Sodexo, UP)/ Meal Voucher
- Internal career development program
Job-Id: 20229 Onsite IT Technician L2 Italy – Milan (Romolo)
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