About this role
Job title: Onsite IT Support Engineer
About the Role
Onsite IT Support Engineer who provides technical assistance to customers on location in Amsterdam, Netherlands. You troubleshoot hardware and software issues, configure and maintain their IT infrastructure, and use tools like Active Directory and SCCM to deploy software and OS.
What You'll Do
- As Onsite IT Support Engineer, provide technical support to our customers on site, troubleshooting hardware- and software-related issues, and maintaining their IT infrastructure.
- Diagnose and resolve problems with hardware, software, and operating systems.
- Work independently or in a team.
- Install, upgrade, support and resolve issues with end-user workspace hardware (desktops, laptops, printers, mobile devices, and video- and conference equipment).
- Analyze faults, perform hardware maintenance, install/remove workstations, install and configure new software (IMACD) and manage user accounts via Active Directory.
- Deploy software and operating systems using SCCM or other deployment technologies.
- Document your approach and solution to problems in a ticketing system.
- Asset management.
What We're Looking For
- Familiar with Windows OS, Mac OS and various software applications.
- Experience with onsite support and ticketing systems.
- Experience with Managed Print Service (MPS) / configuring mobile phones (Apple and Android) using MS Intune / MS Office 365.
- Fluent in Dutch and English.
- Customer-focused approach.
Compensation & Benefits
- Onboarding program
- Buddy program
- International job opportunities
- Staff discounts
- Phone allowance / Company Phone
- Transport / Commuting Allowance
- Internal career development program