Onsite Epic Ancillary Apps Manager (1070) - Department of Public Health - 167230

The Department of Public Health prioritizes equitable and inclusive access to quality healthcare for its community and values the importance of diversity in its workforce. All employees at the Department of Public Health work to advance equity, inclusion, and diversity with a specific lens and focus on race, ethnicity, gender, sex, sexuality, disability, and immigration status.

This is a Position-Based Test conducted in accordance with CSC Rule 111A. Learn more about the City’s hiring process here: https://careers.sf.gov/knowledge/process/

Application Opening: Friday, 10/16/2026 Application Deadline: On or after Friday, 10/23/2026 Annual Salary: $171,158 - $215,306

careers.sf.gov/classifications/?classCode=1070 Appointment Type: Permanent Civil Service Recruitment ID: PBT-1070-167230 Work Arrangement: 100% Onsite Becoming a City employee means being a part of a team that cares about making a difference. Your work will shape both the present and future of San Francisco. When you work for the City, you’re choosing a job with purpose.

The Mission of the San Francisco Department of Public Health (SFDPH) is to protect and promote the health of all San Franciscans. Fulfilling this mission requires employees working across our hospitals, clinics, programs, and offices to deliver services and support the communities we serve. Individuals interested in joining SFDPH should expect to work in person across these settings.

The San Francisco Health Network, Population Health, Behavioral Health Services, and Administration are the core divisions of SFDPH. The San Francisco Health Network is the City’s only complete system of care and has locations throughout the City, including Zuckerberg San Francisco General Hospital and Trauma Center, Laguna Honda Hospital and Rehabilitation Center, and over 15 primary care health centers. The Population Health Division (PHD) provides core public health services for the City and County of San Francisco: health protection, health promotion, disease and injury prevention, and disaster preparedness and response. Behavioral Health Services operates in conjunction with SFHN and provides a range of mental health and substance use treatment services.

Duties Include

• Provides direct ongoing guidance and supervision of IS Business Analysts
• To support the design, implementation, support and optimization of the Epic enterprise Electronic Health Record (EHR) for the San Francisco Department of Public Health
• To collect information from departments, clinicians, health workers, vendors, and internal and external customers regarding electronic system development, implementation, issues, recommendations and utilization of best practices
• As a member of a multi-disciplinary team, translate functional requirements into application build
• Communicate effectively both orally and in writing with a diverse set of clients; establish and maintain good working relations with department personnel, staff, vendors, peers and management
• Maintains all system configuration and build parameters for application modules
• Use logic and analysis to solve computer and application module problems
• Exercise judgment, decisiveness and creativity in an environment subject to frequent change
• Research, analyze, and develop proposed solutions for regulatory requirements
• Prepare test plans, documentation and training materials; work with venders to prepare technical specifications and scopes of work
• Prioritize competing requests for services
• Application module optimization in conjunction with stakeholders
• Project management of small projects
• Manage critical timelines effectively
• Manage communication between applications
• Application/module implementation and testing
• Clearly document work and adhere to change control procedures
• Maintains and updates Service Now, Sherlock, Orion, Nova, or other Epic build trackers or Epic project plans
• The 1070 may perform other duties as assigned/required

Qualifications

• MINIMUM QUALIFICATIONS

• Certification

• Possession of current Epic software module certification

• Education

• An associate degree in computer science, information systems, business administration, UX/UI design or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in one of the fields above or a closely-related field].

• Experience

• Five (5) years of experience in digital product management, system administration, information systems development, maintenance and support, software engineering, or information technology project management, including

• Two (2) years of experience leading a major technology product, system, or project involving cross-functional teams and multiple stakeholders.

• Substitution

• One year of additional experience as described above may be substituted for the required degree.

• The above minimum qualifications reflect special conditions associated with the position(s) to be filled. They may differ from the standard minimum qualifications associated with this classification.

• Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

• One-year full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40-hour work week).

• DESIRABLE QUALIFICATIONS

• These qualifications may be considered at the end of the selection process when candidates are referred for hiring

• Experience with full lifecycle of Epic implementation and/or Epic upgrade.

• Knowledge of Lean fundamentals including, but not limited to, A3 thinking, Value Stream Mapping and Kaizen events

• Proficiency with basic word processing and presentation applications (i.e. MS Office: Word, Excel, PowerPoint).

• Knowledge of flow diagramming applications (e.g., Visio) and collaboration platforms, SharePoint.

• Prior experience in software application support

• Prior experience in a healthcare setting

• Experience maintaining HL7 integrations with Rhapsody

• Experience with Data Courier

• Experience with data visualizations (e.g., PowerBI)

• Experience with complex healthcare and/or population health reporting

• Knowledge of healthcare regulations and state/federal mandated reporting

• Verification of Education and Experience

• Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Review SF Careers Employment Applications for considerations taken when reviewing applications.

• Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education or experience verification is required, information on how to verify education and experience requirements, including verifying foreign education credits or degree equivalency, can be found at https://careers.sf.gov/knowledge/experience-education/.

• Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

• Additional Information

Selection Procedures:

• After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following.

• Behavioral Consistency Questionnaire (BCQ): (Weight: 100%) The BCQ is designed to measure the knowledge, skills, and abilities in job related areas which may include but not be limited to:

• Knowledge of: Project management and information systems development and maintenance; principles and practices of digital product management and service delivery technical, operational, and problem solving analysis; computer languages; systems design and software development lifecycle concepts; user-centered and data-informed approaches to product or system improvement common operating systems and relational database systems; interactive or macro-based applications; agile and iterative methodologies; practices and techniques of supervision; training techniques; job flow within a large scale data processing environment; and data processing methods; budgeting, procurement, resource management, and vendor coordination; and change management and communication strategies for introducing new systems or service models.

• Ability or Skill to: Supervise and direct a group of technical employees, including the ability to provide counseling, guidance, and mediation; persuade, convince and train others; advise and interpret regarding the application of policies, procedures and standards to specific situations; exercise judgement, decisiveness and creativity required in situations involving the direction, control and planning of projects, programs, and products; modify existing policies, strategies and/or methods to meet unusual conditions within the context of existing management principles; communicate effectively orally and in writing; establish and maintain good working relationships with department personnel, staff, vendors, and peers; use logic and analysis to solve problems; produce complex reports and presentations; prioritize competing requests for service in a dynamic, multi-stakeholder environment.

• Candidates must achieve a passing score on the BCQ to continue in the selection process and will be placed on the confidential eligible list in rank order according to their final score.

• Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

• Certification

• The certification rule for the eligible list resulting from this examination will be the Rule of the List.

Eligible List/Score Report:

• A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

• The duration of the eligible list resulting from this examination process will be of 12 months and may be e