About this role
PC Place is a Nigerian retailer specializing in computers, electronics, and accessories, with both an online store and physical locations. The company's head office is located in Ikeja, Lagos.
We are recruiting to fill the position below:
Job Title: Online Sales / Telesales Officer
Location: Lagos
Employment Type: Full-time
Key Responsibilities
- Lead Generation & Conversion:
- Prospect, qualify, and convert inbound/outbound leads from websites, social media, live chat, and email campaigns.
- Manage the full online sales cycle: first contact → order completion → post-sale follow-up.
Customer Engagement:
- Respond to inquiries via email, phone, SMS, and social media with persuasive, brand-consistent messaging.
- Conduct product consultations and recommend solutions to increase basket size (upsell/cross-sell).
E-commerce Management:
- Create and optimize product listings (titles, descriptions, images, SEO) on platforms like Shopify, Amazon, eBay, Magento.
- Monitor inventory levels and coordinate with logistics to prevent stockouts.
Digital Marketing & Analytics:
- Execute campaigns via Google Ads, Facebook/Instagram, and marketplace ads.
- Track KPIs: conversion rate, average order value (AOV), customer acquisition cost (CAC), churn.
- Use tools like Google Analytics, Salesforce, HubSpot for reporting and optimization.
Customer Success:
- Handle complaints, returns, and ensure high satisfaction.
- Implement CRM/email marketing flows (cart abandonment, upsell sequences, VIP re-engagement).
Salary
- N200,000 - N500,000 monthly.
Application Closing Date
- 30th November, 2026.