About this role
Online Reputation & Crisis Management
Snabbit
3 days ago
Full-time
On-site
India
About Role
At Snabbit, one customer moment can become the brand story. You will build the reputation-intelligence engine that helps us detect risks early, establish facts fast and guide the right response. This is not a social-media calendar role; it is a high-trust mandate at the intersection of Brand, CX, Operations, Legal, PR and leadership.
What you need to bring to the 'table'
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6-10+ years across ORM, digital crisis management, social listening, communications, digital intelligence or platform trust and safety
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Direct ownership of real reputation incidents - beyond dashboards, sentiment reports or community responses
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Signal instinct: the ability to distinguish routine noise from a narrative with genuine travel potential
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Deep fluency in platform mechanics, virality, creators, online communities, meme culture and changing internet behaviour
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Judgment to know when Snabbit should respond, when it should solve quietly and when speaking would make things worse
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Clear writing and the ability to align Brand, CX, Operations, Legal, PR and senior leadership under pressure
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Comfort with high-intensity, always-on situations; reputation incidents do not follow office hours
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Low-ego influence and the ability to make complex moments easier for everyone around you
What you will build
Always-on listening, severity levels, leadership alerts, an escalation matrix, crisis playbooks, response protocols and a live repository of reputation learnings.
What you will learn
How to protect trust while helping build a category-defining consumer brand from the ground up.
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