Online Learning Specialist

Online Learning Specialist

The Online Learning Temp supports the management of digital learning experiences that build skills, support technical development, and deliver just-in-time learning resources through online learning systems.

The Online Learning team serves as the primary business owner of the Learning Management System (LMS), overseeing front-end administration and the overall learner experience. Responsibilities include uploading and publishing courses, curating content, and creating user resources and documentation to support system knowledge and adoption.

This role will support the migration and implementation of the organization's new LMS, Cornerstone Galaxy. Key responsibilities include project coordination, creating user resources, uploading content and sessions, managing rosters, and responding to general system inquiries.

The Online Learning Temp will help ensure the online learning environment is user-centered, accessible, and scalable, making learning resources available when and where employees need them.

Key Responsibilities

• 1. LMS Learning

Experience

• Support - 40%

• Create, maintain, and update user-facing documentation, how-to guides, and help resources.

• Support LMS implementation, migration, change management, and user learning.

• Help improve system knowledge, adoption, and the overall learner experience.

• 2. Instructional Support, Quality Assurance, and Course Repository Maintenance - 30%

• Conduct quality assurance (QA) checks to ensure online courses are accessible, technically sound, and functioning properly.

• Support course repository maintenance and content organization.

• Assist with uploading and publishing learning content and sessions.

• 3. LMS System Integration and Migration - 20%

• Support coordination, scheduling, and task planning for migration to the new LMS.

• Assist with project management activities related to LMS implementation.

• Coordinate content migration, session uploads, and roster management.

• 4. Tier 2 Help Desk Support - 10%

• Assist with Tier 2 help desk tickets.

• Provide basic system troubleshooting and respond to general LMS inquiries.

• Help resolve user issues and escalate more complex technical problems as needed.

• Required Education

• Bachelor's degree required.

• Required Qualifications

• 2-3 years of experience administering a Learning Management System (LMS) and managing online learning programs; Cornerstone experience preferred.

• Proficiency with Microsoft Office tools, including Word, Excel, and PowerPoint, as well as Teams and SharePoint.

• Experience working in a large, complex organization with multiple stakeholders.

• Preferred Experience

• Experience working in higher education is preferred but not required.

• Required Skills and Competencies

• Knowledge of Learning Management Systems; Cornerstone platform experience preferred.

• Understanding of human-centered design principles and adult learning theory.

• Project coordination and management skills.

• Strong attention to detail and quality assurance capabilities.

• Ability to make informed decisions and maintain a solutions-oriented mindset.

• Excellent customer service and service delivery skills.

• Clear and effective verbal and written communication.

• Ability and willingness to learn new systems, tools, and processes.

• EEO Statement

• The Planet Group and our companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity, and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.

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• About The Planet Group

• The Planet Group is a global professional services firm delivering strategic staffing and advisory solutions. We operate at the intersection of talent and transformation – connecting the right people with the right opportunities in the areas of technology, engineering, accounting & finance, digital marketing, and manufacturing.

• As one of the largest staffing companies in the US, we operate with a global reach and a performance-first mindset. We partner with clients to move fast, stay agile, and drive measurable results – building high-impact teams that fuel transformation and growth.