About this role
Online Brand Protection Moderator (German with Arabic or Turkish)
Corsearch
16 hours ago
Full-time
Remote
United Kingdom
Analyst
At Corsearch, we are dedicated to creating a world where consumers can trust the choices they make.
As a global leader in Trademark and Brand Protection, we partner with businesses to safeguard their most valuable assets in an increasingly complex digital environment.
Our comprehensive solutions, powered by AI-driven data and deep analytics, enable brands to establish, monitor, and protect their presence against infringement and counterfeiting.
The Role
In this role, you will report to the Brand Protection Client Manager.
You will work closely with the Client Manager and collaborate with your colleagues to provide one of our largest and most advanced customers with strategic support in protecting its world-famous brands online.
Together with various brand owners, you will be working towards a safe online environment in which the goal is to get rid of all IP infringements that take place around the world. By doing so, you will also make sure that creativity is rewarded, and consumers are protected from illegal and dangerous products.
Counterfeits are commonly sold by organized criminal networks that are often linked to terrorism and human trafficking, which means that you can have a positive global impact while working with colleagues who come from all over the world.
Responsibilities and Duties
Monitor and analyse online content from platforms (e.g. marketplaces, social media sites), websites, app stores, search engines, etc. for infringements in violation of clients’ intellectual property rights and in relation to wider impersonation matters
Carry out online enforcement for the protection of clients’ intellectual property rights by reporting infringing online content to platforms, Internet intermediaries, and other third parties
Conduct status checking for enforced online content and collaborate with Client Coordinators for the escalation of takedown requests
Supervised by Client Managers, with Client Coordinator’s support, handle pushbacks from platforms, Internet intermediaries, and other third parties
Escalate pushbacks from reported infringers to Client Managers
Supervised by Client Managers, collaborate with Client Coordinators for the development of relationships with platforms, Internet intermediaries, and other third parties to improve compliance and efficiency in dealing with takedown requests
Maintain accurate enforcement records and data
Collect, collate, research, and analyse data from a diverse range of sources, including Corsearch systems and products (e.g. Talisman and scraper tools), to identify infringement trends and develop enforcement strategies/countermeasures
Provide clients with insights into the scale of the infringement landscape and make countermeasure recommendations by producing client presentations when requested
Whenever necessary, support Client Coordinators with client enquiries (e.g. enforcement), conducting research and composing client reports
Attend and participate in client meetings
Contribute to the enrichment of the collective knowledge pool of the team and keep knowledge current by participating in educational opportunities, reading professional publications and online resources, and providing team members with training and insights
Contribute to the development of work procedures for improving the efficiency of the infringement monitoring/enforcement processes and the efficacy of operational workflows
Contribute to the design and development of Corsearch systems and products by suggesting ideas for automation, enhanced visualisation, and data presentation
Essential
Strong interest in online brand protection and/or intellectual property
Fluent in German and either Arabic or Turkish (both written and spoken)
Strong verbal and written English
Excellent interpersonal, communication, and customer service skills, both verbal and written, with the ability to communicate clearly and effectively with others and experience of working remotely with other team members in locations around the world
Excellent problem-solving and analytical skills, with the ability to a strategic approach to tackling challenges
Strong data analytical skills, with a keen eye for detail and the ability to process large volume of statistical and qualitative data
Strong organisational and time management skills, with the ability to prioritise tasks and projects while meeting the expectations and deadlines
Detail-oriented, driven to deliver high-quality client services
Hardworking and self-motivated individual, with a proactive and can-do attitude, who is comfortable to have a high degree of ownership in their work from day one and is always willing to learn
Energetic and flexible, with the ability to work in a fast-growing, agile, adaptable environment
Bring a positive and optimistic attitude to your day-to-day work with colleagues
Tech savvy, with strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Internet tools (such as browser extension tools and OSINTs)
Client-facing experience is desirable, including prior experience handling customer enquiries and delivering client presentations
Corsearch is an equal opportunity and inclusive employer and does not tolerate discrimination of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and supported. We welcome applications from all individuals regardless of race, nationality, religion, gender, gender identity or expression, sexual orientation, age, disability, or any other protected characteristic. Together, we are working proactively to build a workplace where everyone can belong and be at their best selves. Together, we make an Impact