Onboarding support

Job Description

Onboarding support

Support the administrative process of onboarding new joiners, helping ensure the Wiser journey is as smooth as possible with everyone involved kept in the loop

Coordinate adaptable onboarding plans in partnership with hiring Leads, and support future changes that align to Wise’s way of working

Support the relocation process for new joiners, helping ensure logistics and documentation requirements are handled smoothly

Participate with other members of our wider People team in facilitating new joiner engagement & networking

Support running local onboarding sessions, sharing relevant new joiner information for that first week (e.g. joiners, benefits, etc)

Wiser support

Support the People team’s ticketing desk with a one-team mentality by responding to queries in an efficient and customer-centric way

Provide first-line guidance to Wisers on leave policies, supporting a strong end-to-end experience

Support internal transfers and relocation requests, ensuring onboarding and offboarding actions are completed

Support processing Workday actions in relation to the Wiser lifecycle

Help ensure operational onboarding and offboarding steps are completed, working closely with Workplace, User Technology and People Services teams to keep processes running smoothly

Maintain team content on Confluence, ensuring information to Wisers is transparent, convenient, easy to remember and updated, thinking globally as well as locally for process efficiency, alignment and speed

Support the Payroll team with documentation and/or information needed to process changes (joiners, benefits, leavers, etc)

Produce standard employment documentation (e.g. reference letters, contract changes, etc) with support and guidance from the team

Research, process enhancement & documentation

Conduct research and gather feedback from stakeholders (e.g. new joiners, hiring leads, People team) to identify friction points and improvement opportunities across the Wiser lifecycle

Support process enhancement work by mapping current workflows, proposing improvements, and helping implement updates to improve clarity, speed and consistency

Create and maintain clear documentation (SOPs, checklists, templates) for recurring processes and knowledge sharing

Track and report basic operational metrics (e.g. ticket themes, onboarding volumes, turnaround times) to support continuous improvement

Innovation + automation

Identify opportunities to streamline repetitive tasks through automation (e.g. templates, workflows, Workday/Confluence enablement, ticketing macros), partnering with the team to test and roll out improvements

Support standardisation of forms, communication and trackers to reduce manual work and improve the Wiser experience

Contribute ideas for improving tooling, self-serve guidance and ways of working across the People operations journey

Note: This is a 12-month fixed-term contract with the potential for extension or conversion into a permanent role based on individual performance, business needs, and headcount availability.

Qualifications

• Education & Graduation

• Graduation Year: Recent graduates from the 2025 or 2026 batch.

• Degree Backgrounds: Bachelor’s or Master’s degree in (but not limited to): Human Resources Management / Business Administration (BBA, MBA, BMS) Social Sciences / Psychology / Organisational Behaviour/ English Literature / History / Commerce / Information Technology (or related fields with a strong passion for People Operations and HR Tech)

• Key Skills & Attributes

• Customer-Centric and Problem-solving Mindset: Empathetic, approachable, and proactive communication skills to deliver a seamless experience for new joiners and existing employees

• Process & Tech Savvy: Comfortable learning HR systems (like Workday), documentation tools (like Confluence), and ticketing systems; an interest in using basic automation, templates, or AI tools to streamline repetitive work is a huge plus.

• Detail & Organisation: Strong organisational skills with keen attention to detail when handling employment contracts, payroll support data, and compliance documents.

• Adaptability & Collaboration: Thrives in a fast-paced, global environment with a strong "one-team" collaborative spirit.

• Additional Information

Benefits

• Salary: INR ~500,000 INR/year, prorated as per the contractual agreement

• Transport to nodal points + Meals (Monday Breakfast, Wednesday Lunch & Friday Snacks)

• Annual Leave (Vacation): 24 days/year (pro-rated)

• Casual Leave: 12 days/year (pro-rated)

• Public Holidays: 9 days

• Fun office with social activities & embrace global connection during Mission Days

• Be part of a global team with a global mindset

• Participating in our Annual Mission days

• For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

• We're proud to have a truly international team, and we celebrate our differences.

• Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

• If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

• Keep up to date with life at Wise by following us on LinkedIn and Instagram.