Onboarding Specialist

Onboarding Specialist

• Stanbic IBTC Holdings PLC is a full service financial services group with a clear focus on three main business pillars - Corporate and Investment Banking, Personal and Business Banking and Wealth Management.
• Stanbic IBTC Bank legally became part of Standard Bank Group 24th August 2007. The Standard Bank Group merged its Nigerian operations, Stanbic Bank Nig...

Onboarding Specialist

• Job Type Full Time
• Qualification BA/BSc/HND
• Experience 2 - 4 years
• Location Lagos
• City Ilupeju
• Job Field Customer Care, Success and Service

Job Description

• The Onboarding Specialist is responsible for New-To-Bank Onboarding requests from when the account is opened (0-30days).
• To maximize the opportunity to ensure all NTB customers are properly onboard from day 0 and ensure they are active on digital channels, carded, and to introduce the Platinum Support Centre as an alternative when the RMs cannot be reached, to ensure breaching the gap.

Key Responsibilities

• Grow channel adoption and carding based on introduction
• Provide a responsive service to clients in the portfolio to ensure that queries, problems and transactional banking requests are answered quickly and efficiently.
• Manage and monitor accounts not mapped to RMs/ Exited RMs and align monthly based on control policies
• Manage daily, weekly, monthly, quarterly reports, and continuous communication deployment through Sales force Marketing cloud platform. (Emails/SMS).
• Cross-sell existing Bank and group financial products and services to obtain greater share of wallet

Qualifications

• University Degree

Experience Required:

• Minimum of 2-4 years' experience with banking products, compliance procedures, and regulations related to financial services management. Previous branch banking experience is required.

Behavioural Competencies:

• Articulating Information
• Embracing Change
• Establishing Rapport
• Following Procedures
• Managing Tasks
• Meeting Timescales
• Producing Output
• Seizing Opportunities
• Showing Composure
• Team Working
• Upholding Standards
• Valuing Individuals

Technical Competencies:

• Active Listening
• Banking Process & Procedures
• Customer Understanding ( Consumer Banking)
• Product and Services Knowledge
• Product Knowledge (Consumer Banking)
• Risk Identification
• Telephone Caller Handling.