Onboarding Specialist I

Job title: Onboarding Specialist I

About the Role Under routine supervision, this position completes DOT applications and onboards commercial, non-commercial, and contract drivers. The Onboarding Specialist documents information from driver-applicants during the hiring process and assists drivers throughout the onboarding process.

What You'll Do

• Develop and maintain relationships with driver-applicants through verbal and written communication to ensure engagement and readiness through the onboarding process
• Utilize various systems to document all contact with driver-applicants to improve internal communications and maintain compliance
• Request, order, and provide driver applicants’ travel arrangements using company software and coordinating with internal partners for details and hotel arrangements
• Order driver-applicants’ pre-employment drug tests using company software to ensure DOT and company standards are met
• Gather and communicate pertinent information for safety, operations, and compliance personnel using various internal and external systems required for company policies and DOT regulations
• Inform driver-applicants who do not meet hiring requirements that they are currently ineligible, but keep the driver interested in working for J.B. Hunt for a future time
• Continue to promote the company to driver-applicants in the recruiting process
• Ensure drivers have all pertinent information such as job descriptions and onboarding location
• Receive phone applications, screen, and schedule qualified driver-applicants for onboarding and gather all required DOT and company paperwork for applicants using multiple systems to ensure DOT requirements are met before hire
• Balance inbound and outbound calls within a call center

What We're Looking For

• Minimum qualifications: Effective written and verbal communication; 1 year of related experience; Basic experience in Microsoft Office; Aptitude to learn new computer programs quickly
• Preferred Qualifications: Experience with Dynamics or ATS (Applicant Tracking Systems)
• Skills & Abilities: Written and verbal communication; basic time management; ability to influence across multiple levels; critical thinking, problem solving, and troubleshooting; professionalism; ability to perform in a fast-paced environment while managing multiple priorities; superior service; computer efficiency; strong interpersonal skills; team-oriented
• Additional notes: This position is not eligible for employment-based sponsorship

Nice to Have

• Experience with Dynamics or ATS (preferred)

Compensation & Benefits

• Salary: $19.50 per hour
• Benefits include medical, dental, vision, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off (vacation and sick time), two weeks of paid parental leave, and six paid holidays annually
• Bonus eligibility: may be eligible for annual bonus and incentives based on profitability or volumes in accordance with company plans