About this role

Onboarding Specialist at Brint School

Brint School is an online school creating a personalized learning experience for African children in diaspora. The team at Brint Online School is composed of talented educators who work together to enhance each child’s knowledge and proficiency in whichever subject they choose to master.

Onboarding Specialist

Job Type Full Time
Qualification BA/BSc/HND
Experience 2 - 4 years
Location Nigeria
Job Field Administration / Facilities

Role Summary

The Onboarding Specialist will be responsible for welcoming, guiding, and activating new tutors and learners into the Brint system.
They will ensure that everyone — parent, learner, or tutor — begins their journey confidently, informed, and excited to be part of the Brint community.
This is a coordination and communication-heavy role that requires strong attention to detail, follow-up discipline, and people warmth.

Key Responsibilities

Tutor Onboarding:

Coordinate the recruitment-to-activation process for tutors (documentation, training, and scheduling setup).
Ensure all tutor data, documents, and onboarding forms are accurate and complete.
Guide new tutors through Brint’s policies, salary structure, and app tools.
Schedule first classes, ensure class access, and confirm readiness before start date.
Work with the Tutor Success Unit and HR to flag inconsistencies, incomplete onboarding, or missed trainings.

Learner Onboarding:

Welcome new parents and learners warmly after registration/payment confirmation.
Confirm learner details, subjects, time zones, and tutor assignments.
Ensure the learner’s class setup (Google Meet links, app access, WhatsApp groups, etc.) is correct and tested.
Maintain regular updates with parents in the first 2 weeks of class to ensure satisfaction.
Coordinate replacements or schedule adjustments in collaboration with Operations.

Systems & Reporting:

Update and maintain onboarding trackers (tutor, parent, learner).
Send weekly onboarding reports to the COO and Chief of Staff.
Identify and report patterns or bottlenecks in the onboarding process for system improvement.
Suggest creative ways to improve Brint’s onboarding experience (automations, communication templates, etc.).

Requirements

Bachelor’s Degree in Education, Administration, Human Resources, or related field.
2–4 years of experience in onboarding, operations, or customer service (preferably in education or tech).
Excellent written and spoken communication skills.
Strong attention to detail, follow-up, and organization.
Tech-savvy — comfortable with Google Workspace, WhatsApp Business, CRM tools, or scheduling software.
Emotionally intelligent and professional when interacting with tutors, parents, and staff.
Must be proactive, reliable, and able to work independently in a remote team.

Who You Are:

You love creating smooth, efficient experiences for others.
You’re warm, patient, but extremely organized.
You communicate clearly and professionally.
You’re comfortable managing multiple moving parts and deadlines.
You take ownership and pride in doing things right the first time.
Why Join Brint
Salary: N120,000 per month.
Be part of one of Africa’s fastest-growing global education brands.
Work remotely with a collaborative, purpose-driven team.
Help shape the first experience every tutor and learner has with Brint.
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