About this role
About the Role
Join Addigy to help teams adopt and succeed with Apple device management using Addigy’s MDM platform. This role focuses on guiding IT teams and MSPs through onboarding, deployment, and initial configuration to streamline Apple management.
What You'll Do
- Conduct personalized onboarding sessions for IT teams and MSPs, guiding setup, enrollment, and policy configuration.
- Help implement zero-touch deployment with Apple Business Manager and automated enrollment to ensure devices are ready on first power-on.
- Provide real-time guidance during onboarding using Addigy Assist and live device tools to accelerate setup.
- Troubleshoot onboarding and check-in delays, run device audits, and assist with remediation steps.
- Collaborate with the Support team to ensure rapid onboarding and minimal downtime, including premium migration plans for complex environments.
What We're Looking For
- Experience with Apple device management (MDM) and enrollment workflows, including ABM and zero-touch deployment.
- Familiarity with MSP environments, multi-tenant management, and transitioning from other MDMs.
- Customer-facing readiness with strong communication and the ability to deliver remote onboarding sessions.
- Knowledge of security and compliance benchmarks (CIS, NIST, CMMC, DISA STIG) and the ability to tailor policies per group or location.
- Ability to perform device audits, policy configuration, and real-time troubleshooting.
Nice to Have
- Experience with Addigy or other MDMs (Kandji, Jamf) and related onboarding practices.
- Familiarity with identity providers for SSO (Okta, Azure AD, Google).
- Experience integrating with SIEMs and ticketing tools and working in MSP ecosystems.
Compensation & Benefits
- Not disclosed