About this role
Onboarding Analyst | Job Details
Charleston, United States
req4604
Posted on: 9/3/2026
About Us
MSC is a privately owned global shipping company founded in 1970 by Gianluigi Aponte. As one of the world’s leading container shipping lines with headquarters in Geneva, Switzerland, MSC operates in over 675 offices across more than 155 countries worldwide with over 200,000 MSC Group employees. With access to an integrated network of road, rail and sea transport resources which stretches across the globe, the company prides itself on delivering global service with local knowledge.
MSC is a world leader in global container shipping and a company offering global service with local knowledge. MSC also provides integrated network of road, rail and sea transport resources which stretches across the globe.
JOB SUMMARY
Coordinate the onboarding and ongoing support of new and existing customers to enhance their overall experience with MSC. Serve as a subject matter expert and key point of contact, providing guidance on customer service processes, identifying opportunities for improvement, and collaborating with internal teams to drive service excellence and customer satisfaction.
ESSENTIAL FUNCTIONS
- Coordinate onboarding activities for new and existing customers.
- Conduct video calls with customers to provide guidance on MSC processes and customer service channels.
- Support customers throughout the onboarding process and assist in addressing questions and concerns.
- Identify potential issues and escalate or coordinate resolution with appropriate internal teams.
- Partner with customer-facing teams to support operational issue resolution and corrective actions.
- Maintain customer onboarding records and documentation.
- Support continuous improvement efforts by identifying process inefficiencies and opportunities for enhancement.
- Monitor onboarding progress and customer interactions to help ensure service standards are met.
- Presence required on‑site 5 days per week
- Performs other duties, as assigned.
QUALIFICATIONS
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REQUIRED SKILLS / KEY COMPETENCIES
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English: Advanced
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Excellent communication skills
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Strong customer service mindset, focused, and responsive
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Strong attention to details
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Adaptable and flexible to changes in responsibilities
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Organized, efficient, and able to manage time effectively
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Ability to work under tight deadlines
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Great team player
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Knowledge of MS Excel with the ability to learn new software
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Prior experience in supply chain, transportation, shipping, logistics, freight forwarding, customer service, call center, administrative or clerical jobs
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PREFERRED SKILLS, EDUCATION, AND EXPERIENCE
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Prior experience in customer service, or logistics with a focus on customer service and problem resolution
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Bachelor’s degree preferred or equivalent experience in similar role
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Knowledge of MS Dynamics not necessary but a plus
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PHYSICAL DEMANDS
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Prolonged periods sitting at a desk and working on a computer
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Must be able to lift up to 15 pounds at a time
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Must be able to commute to the designated office location
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Presence required on‑site 5 days per week
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WORK AUTHORIZATION
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Authorization to work in the U.S
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This role requires working on-site in the office for five days a week, from Monday to Friday. There is no option for fully remote or hybrid work in this role, unless required off-site duties are being performed.
What We Offer
- Health, Rx, Dental & Vision Insurance
- Life Insurance: one-time annual salary up to $50,000
- Long-term disability benefits
- Flexible Spending Accounts - (Health, Dependent Care, Transit/Parking)
- Supplemental Life, Accident, Critical Illness and Hospital Indemnity Plans
You will also have access to additional benefits, effective day one:
- Short Term Disability Insurance
- 401K Plan – 3% Safe Harbor Contribution with option for additional 3% employer match
- Wellness Program initiatives
- Corporate Partner Discount Programs
Mediterranean Shipping Company (USA) Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type including but not limited to characteristics protected by federal, state or local laws
For more information, visit MSC Mediterranean Shipping Company.