About this role

Benefit for Trainees

What you will do:

Front Office - Guest Experience & Hospitality

Assist and accompany the main host in welcoming guests during check-in and check-out using the Bobobox HCS system
Support the main host in greeting guests and verifying reservations in a professional and courteous manner
Help respond promptly and professionally to guest inquiries, complaints, and special requests under supervision.
Operate guest-facing technology (e.g., self check-in, smart door access, room control system) with assistance from the main Host
Assist guests in using Bobobox’s mobile app or digital platforms for booking, payments, and feedback submission
Encourage guests to provide feedback via digital platforms to help improve service quality

Housekeeping - Room & Facility Maintenance

Clean and prepare capsule/pods according to Bobobox’s cleanliness and hygiene standards
Perform deep cleaning of pods as scheduled (including walls, flooring, air vents, and control panels
Maintain the cleanliness and orderliness of public areas (communal spaces, hallways, reception, bathrooms)
Restock supplies in public areas (toiletries, tissues, and other guest necessities)
Clean and handle high-tech equipment (pods interiors, control panels) with care
Follow proper sanitization procedures, especially for high-touch surfaces
Use cleaning chemicals and tools in line with safety guidelines
Adhere to all health, safety, and hygiene regulations during cleaning activities
Politely greet and assist guests when encountered during cleaning rounds, and respond to request for extra amenities, linens, or urgent cleaning

You will fit in this job if you:

High school (SMA) or Vocational High School (SMK) student or recent graduate in Hospitality or Tourism program
Basic computer literacy and ability to operate hospitality software, mobile apps, and smart devices
Ability to communicate clearly in Bahasa Indonesia; basic English proficiency required, additional languages are an advantage
Strong interpersonal skills with a friendly and professional demeanor
Guest-oriented mindset with a passion for delivering excellent service
Flexible, proactive, and willing to work on shifts, weekends, and public holidays
Ability to adapt quickly to new procedures, technologies, and unforeseen operational challenges with a positive and flexible attitude
Eager to learn

Placement : Bobopod Malioboro

On The Job Training - Trainee Staff Bobopod Malioboro