About this role
About the Role
Xerox is seeking an On-site Service Engineer to join our team in Cairo, Egypt. This is a customer-facing, full-time role based at a dedicated client site, responsible for ensuring the smooth day-to-day operation of the customer's Xerox printing environment. The position is ideal for an early-career IT professional or recent graduate who enjoys working directly with customers and solving technical issues. What You'll Do
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Ensure the daily operation and availability of the customer's printing environment.
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Monitor device uptime and perform regular preventative maintenance.
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Perform first-level troubleshooting and minor repairs on Xerox devices.
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Escalate technical issues to the appropriate support teams when required.
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Replenish toner, consumables and maintain on-site spare parts inventory.
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Maintain accurate records of daily activities, service requests and inventory.
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Coordinate service activities to ensure Service Level Agreements (SLAs) are consistently achieved.
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Support end users and provide excellent face-to-face customer service.
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Keep devices and surrounding work areas clean and organized.
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Travel locally within Cairo when required to collect spare parts and supplies.
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Participate in ongoing training to maintain and develop technical knowledge. What We're Looking For
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0–2 years of experience in IT support, technical support or a similar role. Recent graduates with an IT-related degree are encouraged to apply.
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Basic knowledge of Microsoft Windows operating systems.
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Basic knowledge of Microsoft Office (Word, Excel and Outlook).
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Basic knowledge of computer networking fundamentals.