On-Site Service Engineer - Data Center/ Server Hardware

Job title: On-Site Service Engineer - Data Center/ Server Hardware

What success looks like in this role:

Unisys Corporation is seeking an experienced On-Site Service Engineer (OSE) to provide hands-on support for enterprise data center servers and hardware environments, including next-generation AI infrastructure.

This is a hands-on server hardware and break/fix role. The successful candidate will have direct experience diagnosing, repairing, replacing, and maintaining enterprise server hardware in a data center, field service, or customer-facing environment.

Prior AI experience is not required. Strong experience with enterprise servers and data center hardware is the priority.

What You’ll Do

• Provide on-site technical support for Dell PowerEdge and other enterprise server hardware

• Diagnose and resolve server hardware failures and system issues to minimize customer downtime

• Perform hands-on hardware installation, removal, replacement, and repair, including:

• Memory/DIMMs

• CPUs/processors

• Power supplies

• Fans and cooling components

• Hard drives/SSDs

• RAID/HBA components

• NICs and other PCIe components

• GPUs and accelerator hardware

• Motherboards/system boards and other server components

• Perform rack-and-stack, server installation, cabling, component swaps, and hardware configuration

• Troubleshoot issues involving server hardware, BIOS/firmware, operating systems, and hardware diagnostics

• Perform firmware and BIOS updates and utilize server management tools such as Dell iDRAC or comparable platforms

• Execute both reactive break/fix and preventive maintenance following established procedures

• Troubleshoot and isolate hardware failures using documented diagnostic procedures and technical resources

• Work directly with customers and internal technical teams during service events to communicate status, troubleshoot issues, and drive resolution

• Accurately document service activities, hardware replacements, troubleshooting steps, and resolution details

• Escalate complex technical issues when appropriate

• Participate in on-call rotations and provide extended coverage as required

You will be successful in this role if you have:

• What You Bring – Required

• 3+ years of hands-on experience supporting enterprise servers, data center hardware, or similar infrastructure

• Direct, hands-on experience physically working on server hardware — installing, removing, diagnosing, repairing, or replacing server components

• Experience troubleshooting and replacing components such as memory, CPUs, power supplies, storage, RAID/HBA, NICs, fans/cooling systems, PCIe components, or GPUs

• Experience working with rack-mounted enterprise servers in a data center, field service, or customer environment

• Strong understanding of server hardware architecture and troubleshooting methodology

• Experience with hardware diagnostics, BIOS/firmware, and server management tools

• Familiarity with Linux or similar operating systems

• Strong troubleshooting and problem-solving skills with the ability to independently diagnose hardware issues

• Comfortable working independently in a customer-facing environment

• Ability to clearly communicate technical issues and resolutions to customers and internal teams

• Ability to lift up to 50 lbs., travel to customer sites, and support flexible/on-call schedules

• Preferred Qualifications

• Experience supporting Dell PowerEdge servers

• Dell or other enterprise hardware certifications

• Experience with iDRAC, iLO, or comparable server management platforms

• Experience supporting GPU/AI server infrastructure

• Experience with data center operations, rack/stack, structured cabling, or server deployment

• Associate’s or Bachelor’s degree in IT, Computer Science, or a related field

• Important Note

• AI infrastructure experience is not required. Candidates with strong enterprise server and data center hardware experience who are willing to learn emerging AI platforms are encouraged to apply.