On-Site IT Partner / Inter IKEA / IKEA Purchasing Services / Warsaw

Job title: On-Site IT Partner / Inter IKEA / IKEA Purchasing Services / Warsaw

As IT Partner in Supply Area Central Europe, you will provide professional onsite IT support with a high service level to local co-workers, you will secure the support for a number of Inter IKEA IT systems and ensure the knowledge is kept professionally up-to-date about advances in technology. You will secure organisational deliverables according to established Inter IKEA priorities through the development of a competent and high performing organisation based on the needs of today and tomorrow.

You will be the link between central stakeholders and the office in the country.

Job Description

• Perform and manage planned activities, such as IT installations, upgrades, local rebuilds and maintenance activities according to agreed goals, defined strategies, budget and overall IT investments.
• Primarily based in our Warsaw office, with occasional exceptions for remote work
• Take necessary decisions and actions to solve issues, as well as prioritize issues according to business needs in close co-operation with the global Single Point of Contact (Helpdesk) in an efficient and professional manner and know when and how to escalate the issues in the support chain.
• Perform all daily tasks according to set procedures, rules and guidelines and ensure that they are aligned within the organization.
• Actively participate in IT Partners’ network between other PLA units and secure IT communication locally.
• Provide technical training for onsite support staff and for new hires, including setting up and introducing technical equipment (e.g. laptops).
• Perform preventive maintenance and routine monitoring to ensure continuous uptime of the onsite IT infrastructure and IKEA Purchasing Business Applications.
• Contribute to continuous improvements within IT service desk and on-site and beyond through IT Process lead, IT project, IT Service Owner and Digital Workplace.
• Responsible for IT security onsite in close co-operation with risk management, information security and data privacy.
• Monitor the development of IT technologies and system trends and evaluate their possible business benefits.
• Manage relationships with Inter IKEA IT, vendors, contractors, service providers and other stakeholders regarding support, upgrades, bug reporting, change requests, etc. when needed.
• At any time, act as an ambassador of Inter IKEA values.

Qualifications

• Good knowledge of software, hardware, IP networks and voice communication.

• Good knowledge of IT service management, information security and data privacy processes, guidelines.

• General knowledge of relevant technology standards, trends and innovations.

• Good knowledge of project management tools and methodology.

• Experience of managing vendors, service providers.

• Risk assessment knowledge.

• Very good knowledge of Office 365 tools and environment.

• Self-reliant and motivated with a proven ability to work as part of a team as well as independently.

• Service-minded and professional, putting the end users’ needs and Inter IKEA business operations in focus.

• Good knowledge of Power Automate, Microsoft Azure and Power AppsVerbal

• English & Polish language required

• Additional strengths:

• Experience of working within IT, preferably in global organizations.

• Familiarity with Microsoft Power Automate and Power Apps platforms.

• Experience with Artificial Intelligence (AI) and ability to formulate queries (prompts).

• Additional Information

• Submit your application as soon as possible however not later than 30.10.2026

• Please note that we will be interviewing continuously, which means that we may close the application process earlier than stated if we find the right candidate.

• Please submit your CV in English.