About this role
About the Role VALCE T@lent Solutions is seeking an on-site End-User Support Engineer in Mexico City to provide hands-on hardware and desktop support and to handle end-user/floor support with local incident coordination. This role requires physical presence in the office and the ability to coordinate quickly with users and internal teams to minimize downtime. What You'll Do
- Provide hands-on hardware and desktop support to end users in the office.
- Serve as primary on-site contact for end-user and floor support and coordinate local incidents.
- Troubleshoot hardware issues and perform break/fix tasks.
- Interface directly with users to resolve technical problems, working independently as needed.
- Collaborate with clients and internal teams to ensure timely resolution and follow-through. What We're Looking For
- Strong experience in on-site support environments.
- Comfortable with hardware troubleshooting and break/fix.
- Able to work independently and interface directly with users.
- Spanish required; English working proficiency preferred.
- Based in Mexico City with on-site presence as required.
- Prior financial services experience is a plus but not required. Nice to Have
- Experience in financial services industry (preferred). Compensation & Benefits
- Salary: Not disclosed
- Benefits: Not disclosed