On Call Concierge, Hope Lodge Opportunities

American Cancer Society

At the American Cancer Society, we're working to end cancer as we know it, for everyone. Our employees and 1.3 million volunteers are raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities.

The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled.

Explore Opportunities at Hope Lodge San Antonio

Be part of something new in San Antonio!

The American Cancer Society is excited to bring a new Hope Lodge to San Antonio, and we are building a team of compassionate, dependable individuals to help bring this new location to life

Hope Lodge provides a welcoming and supportive home away from home for cancer patients and their caregivers who travel for treatment. As we prepare to open our doors, we are building a talent pool for a variety of non-exempt opportunities.

On Call Concierge, Hope Lodge Opportunities

Pay rate: $19.50/ hour

This is a part-time, On-Call Concierge opening at our Hope Lodge facility in San Antonio, TX. The On Call Concierge will be offered shifts based on business needs, which may include day, evening, overnight, weekday, and weekend hours.

In addition to the base pay rate, this position is eligible for shift differential pay for certain hours worked outside of the standard day shift.

Shift Differential Pay

• 10% differential for hours worked Monday through Friday between 6:00 PM and 12:00 AM
• 15% differential for hours worked on Saturday and Sunday between 5:30 AM and 12:00 AM
• 20% differential for hours worked between 12:00 AM and 5:30 AM

ESSENTIAL FUNCTIONS:

• Greet guests and manage check-in and check-out procedures (30%)
• Provide information about lodge amenities and community resources (20%)
• Coordinate transportation & EMPOWER Program services and schedules (15%)
• Respond to guest requests, concerns, and emergencies (15%)
• Maintain organized front desk area and accurate guest records (10%)
• Monitor lobby security and implement safety protocols (10%)

EXPERIENCE/QUALIFICATIONS:

• High School Diploma or Equivalent
• Additional education or training in hospitality management or customer service is a plus.
• Previous experience in hospitality, guest services, or a related field is preferred.
• Minimum 1 year of Customer Service Experience

KNOWLEDGE, SKILLS, AND ABILITY:

• Strong communication and interpersonal skills
• Ability to work independently and multitask
• Proficiency in Microsoft Office and multi-line phone systems
• Excellent customer service and problem-solving skills
• Ability to work flexible hours including evenings/weekends

TRAVEL REQUIREMENTS:

• Minimal travel required

PHYSICAL REQUIREMENTS:

• The role may require extended periods of standing and walking, particularly during front desk duties and while assisting guests.
• Occasional lifting and moving of luggage, packages, or other items may be necessary when assisting guests with check-in, check-out, or transportation.
• Some manual tasks, such as carrying luggage or opening doors for guests, may be required during guest interactions.
• The role may involve physical endurance to handle the demands of a fast-paced environment, including managing multiple tasks and assisting guests throughout the day.

We are a proud equal opportunity employer.