On-Call Concierge, Hope Lodge – Evening/Overnight & Weekend Shifts

On-Call Concierge, Hope Lodge – Evening/Overnight & Weekend Shifts

The Concierge serves as the first point of contact for guests, managing front desk operations and ensuring a welcoming, safe, and supportive environment. This role assists with guest check-in/out, responds to inquiries, and coordinates transportation and security.

The pay rate will be $19.50/hr.

This is an on-call, as-needed position. Hours are not guaranteed and will vary based on staffing needs, including coverage for vacations, call-offs, and other absences. Most shifts will be evening and overnight, with weekend and holiday coverage required.

ESSENTIAL FUNCTIONS:

• Greet guests and manage check-in and check-out procedures
• Provide information about lodge amenities and community resources
• Coordinate transportation & EMPOWER Program services and schedules
• Respond to guest requests, concerns, and emergencies
• Maintain organized front desk area and accurate guest records
• Monitor lobby security and implement safety protocols

EXPERIENCE/QUALIFICATIONS:

• High School Diploma or Equivalent
• Additional education or training in hospitality management or customer service is a plus.
• Previous experience in hospitality, guest services, or a related field is preferred.
• Minimum 1 year of Customer Service Experience

KNOWLEDGE, SKILLS, AND ABILITY:

• Strong communication and interpersonal skills
• Ability to work independently and multitask
• Proficiency in Microsoft Office and multi-line phone systems
• Excellent customer service and problem-solving skills
• Ability to work flexible hours including evenings, overnights, weekends, and holidays as needed

TRAVEL REQUIREMENTS:

• Minimal travel required

PHYSICAL REQUIREMENTS:

• The role may require extended periods of standing and walking, particularly during front desk duties and while assisting guests.
• Occasional lifting and moving of luggage, packages, or other items may be necessary when assisting guests with check-in, check-out, or transportation.
• Some manual tasks, such as carrying luggage or opening doors for guests, may be required during guest interactions.
• The role may involve physical endurance to handle the demands of a fast-paced environment, including managing multiple tasks and assisting guests throughout the shift.

ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits. We are a proud equal opportunity employer.

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Equal Opportunity Employer.

See our commitment to a policy of Equal Employment Opportunity to continually ensure equal opportunity to our employees and to our applicants.