Omnichannel Excellence Manager (d/f/m)

We are seeking a passionate and strategic Omnichannel Excellence Manager (d/f/m). The role is based in Munich, with consideration given to other Essity locations including Gothenburg, Philadelphia, Hamburg, and Dunstable. This is a permanent, full-time position offering the opportunity to make a real impact in a dynamic, international environment.

Responsibilities

• Drive business transformation toward omnichannel excellence with the regions, focusing on direct and indirect go-to-market models and low- and tech-touch experiences
• Promote adoption and value realization of omnichannel services and digital tools by developing business use cases, enabling regional launches and migrations, supporting change management, and scaling proven practices across markets
• Establish shared success measures for omnichannel initiatives, combining leading and lagging indicators to track adoption, customer experience, commercial impact, and capability progression, and use results to drive decisions and continuous improvement
• Define and implement omnichannel best practices (for direct/indirect models) in close partnership with central functions and local sales and marketing teams
• Collaborate with the Commercial Excellence training team to support upskilling and training initiatives for omnichannel Virtual Sales
• Lead structured omnichannel maturity assessments and workshops with regions, translate benchmark findings into prioritized action plans, secure local ownership, and monitor execution and progress
• Monitor B2B commerce, customer experience, AI, automation, and go-to-market trends; translate developments and external benchmarks into practical recommendations, pilots, and scalable practices for the commercial organization
• Lead and develop one direct report, providing coaching, guidance, performance management, and building capabilities to ensure successful delivery of omnichannel initiatives

Requirements

• University degree in Business Administration, Arts, or Science
• 7+ years of experience in eCommerce or digital commerce, omnichannel, customer experience, or commercial transformation
• Strong strategic and analytical skills with the ability to turn customer, user, and commercial data into clear priorities, business cases, and measurable actions
• Ideally, experience in B2B settings
• Proven track record of working within a global or transatlantic setup
• Demonstrated ability to influence without authority, navigate ambiguity, establish governance, and drive change in a complex global matrix
• Collaborative mindset and strong communication skills
• Fluency in English