Officer, Digital Channels Onboarding

Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent.

Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices.

We are recruiting to fill the position below:

Job Title: Officer, Digital Channels Onboarding

Job Ref ID: 80456325A-0001

Location: Walter Carrington Crescent, Lagos

Job Type: Full-time

Job Description

• To support the efficient onboarding, acquisition, and management of digital channel customers and merchants by ensuring timely processing of onboarding requests, resolving operational issues, monitoring service performance, maintaining stakeholder relationships, and providing technical and operational support across eBusiness platforms.

Key Responsibilities

• Manage Merchant and Customer Onboarding
• Provide Technical and Operational Support
• Monitor Service Performance and Customer Experience
• Manage Stakeholder and Vendor Relationships
• Oversee Inventory and Business Reporting.

Qualifications

• Bachelor's Degree in Business Administration, Banking & Finance, Economics, Information Technology, Computer Science, or a related discipline.
• An added degree would be an added advantage.

Experience Required:

• 1-2 years' experience in digital banking, eBusiness operations, customer onboarding, electronic channels support, payments, or banking operations.
• Experience in stakeholder management, vendor management, and customer service operations.

Behavioural Competencies:

• Articulating Information
• Challenging Ideas
• Checking Things
• Managing Tasks
• Meeting Timescales.

Technical Competencies:

• Client Servicing
• Client Value Propositions
• Compliance
• Verbal Communication.

Application Closing Date

Not Specified.