About this role
Office / Sr. Officer HR Operational Specialist
RNTBCI PL
Responsibilities
- Provide first-level support and communicate resolutions to employee queries/issues through ticket and email support channels.
- Escalate unresolved questions to the appropriate next level of support.
- Track, route, and redirect issues to the correct resources.
- Update employee data and generate activity reports.
- Guide employees through the problem-solving process.
- Ensure proper recording, documentation, and closure of issues.
- Provide input to review and update policy and process documents via Life@Renault.
Requirements
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Proven experience in providing help desk support.
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Proficiency in English.
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Working knowledge of help desk software and databases.
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Strong client-facing and communication skills.
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Advanced troubleshooting and multitasking skills.
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HR service orientation.
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Master’s or bachelor’s degree in any discipline.
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Job Family
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Human Resources
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Renault Group is committed to creating an inclusive working environment and the conditions for each of us to bring their passion, perform to the full and grow, whilst being themselves.
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We find strength in our diversity and we are engaged to ensure equal employment opportunities regardless of race, colour, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, etc. If you have a disability or special need requiring layout of the workstation or work schedule, please let us know by completing this form.
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In order to follow in real time the evolution of your applications and to stay in touch with us, we invite you to create a candidate account. This will take you no more than a minute and will also make it easier for you to apply in the future.
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By submitting your CV or application, you authorise Renault Group to use and store information about you for the purposes of following up your application or future employment. This information will only be used by Renault Group companies as described in the Recruitment Privacy Information Policy.