Office Patient Assistant

Who we are

At Fresenius Medical Care, we believe in the life-changing power of care.

Every day, our people make a meaningful impact on the lives of patients around the world. That’s why we put our team members at the heart of everything we do — empowering them with purpose, innovation, and support.

If you're looking to grow your career in a place where your work truly matters, where advanced medical technology meets compassionate care, and where collaboration drives progress — we’re looking for you.

Fresenius Medical Care is a global leader in dialysis and chronic kidney disease care, united by a shared commitment to improving patient outcomes and quality of life. Join us in building a healthier future — because caring takes all of us.

We are proud to be an equal opportunity employer, fostering a diverse and inclusive workplace where everyone can thrive. Learn more about our about our values here.

What you’ll achieve

As an Office Patient Assistant, you’ll provide high-quality level of reception and secretarial services to the patients, and staff at the clinic in a caring and supportive manner. You will support the nursing staff in the dialysis clinic by performing non-clinical duties relating to direct and indirect and patient care.

You will: General Admission

• Answer the switchboard in a courteous and professional manner.
• Liaise with patients and their families in a compassionate manner.
• Perform general clerical and administrative tasks as required i.e. filing, minute taking, agenda creation.
• Responsible for petty cash dispersal and reconciliation.
• Responsible for maintaining the levels of and ordering general office supplies.
• Responsible for bookings and maintaining patient transport.
• Provides assistance with the quality improvement program.
• Responsible for holiday patient enquiries and coordination of holiday patient applications if required.
• Creates and maintains patient Newsletter.
• Other duties and responsibilities as assigned.

Billing Administration

• To admit and discharge patients within a centralized billing system.
• To ensure that all necessary forms for new patients are completed and correctly loaded into the centralized billing system.
• To conduct eligibility checks on all new patients with their Private Health Fund.
• Prepare invoices and credit notes in relation to revenue generation.
• Prepare and collate all required supporting documentation required to accompany invoices.
• Undertake banking procedures for all cheque and cash payments.
• Prepare and maintain an accurate record management system of all patient records.
• Prepare and maintain reconciliation records.

Patient Service

• Ensures cleanliness and neatness of patient treatment area, stockroom and medical devices as per clinic procedure.
• Assists with the collection and distribution of basic food preparation and delivery of nutritional requirements to patients and visitors including ordering.
• Maintains the stock levels of all consumables within the stock room and trolley/s as required for daily operation of the clinic.
• Attends to the re-stocking of consumables in the stock room and trolley/s as required for daily operation of the clinic.
• Manages the ordering of all stock and consumables for the operation of the clinic.
• Confirms delivery of stock and cross checks inventory with documentation and forwards monthly stock take to the Purchasing Officer.
• Maintains Clinical Manager database.
• Ensures routine collection and appropriate disposal of linen, rubbish and contaminated waste.
• Coordinates collection of blood samples by pathology lab, help spin blood before collection.
• Participates in Quality Assurance activities as required by the Dialysis Clinic Manager.
• Ensures/promotes a safe, secure and healthy working environment to staff and a comfortable, safe environment for visitors and patients as detailed in the Workplace Health and Safety policy (FMEAU-28).
• Engages in internal and external in-service activities to enhance / maintain skills and knowledge

Take the first step toward a career that truly matters.

At Fresenius Medical Care, every team member plays a vital role in improving the lives of patients with chronic kidney disease. We value your unique skills, your dedication to care, and your commitment to making a difference every single day.

Requirements

• 2 years’ experience in a similar role

• Knowledge of Infection Control / Hygiene principles and implementation of this knowledge into

• daily practice

• Effective communication and interpersonal skills including the ability to operate within a

• multidisciplinary team

• Knowledge of Work Health and Safety as it relates to the role within the facility

• Understanding of the Quality improvement process and risk management obligations

• Demonstrated skills in food preparation and presentation

• Office skills, including filing and answering telephone enquiries

• At Fresenius Medical Care, Office Patient Assistants are the heartbeat of our patient care.

• In our dialysis centers, you’ll deliver life-sustaining treatments, build trusted relationships with patients and families, and work with cutting edge medical technology. You’ll bring clinical expertise and compassionate care together, helping patients live fuller, healthier lives.

• Join us as an Office Patient Assistant in our Dialysis Center in Newcastle, NSW to do the best work of your career and make a profound social impact.

• Our staff take pride in their precision, empathy, and teamwork. They don’t just perform treatments, they create a safe, supportive environment where every patient feels seen and cared for.