Office Manager
About this role
Overview
The Office Manager directs, administers, manages and supports all aspects of the administrative and customer service functions as well as supports Operations Management in their area of responsibility. Typically supports 3-4 customer accounts or one large account, supervises a small CSR team and reports to the General Manager.
Responsibilities
- Supervises Administrative/CSR staff on a day-to-day basis, typically no more than 3 employees.
- Ensures that data entry is accurate through training and audit of administrative staff’s production.
- Communicates closely with customer service staff to ensure the maintenance of a high level of customer satisfaction through open communications with the customers, operations and senior management.
- Identifies areas of opportunity for improvement to processes by review of SOPs.
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