About this role
Key Responsibilities
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· Customer Service & Order Management
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· Receive purchase orders from grocery retail customers via email or online portals
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· Accurately enter all order information into the company ERP system, Plex.
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· Confirm orders, quantities, and delivery details with customers.
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· Communicate with production to verify actual quantities produced.
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· Prepare and send fulfillment and shipment reports and paperwork to customers.
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· Schedule customer purchase order pickups and deliveries.
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· Act as the primary contact for customer inquiries and order updates.
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· Input customer purchase order updates in EDI/SPS Commerce and customer portals.
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· Invoice customers in Plex and EDI/SPS Commerce.
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· Shipping of orders from HPP toll processing facility.
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· Tote to tote receiving of HPP'd product at G.O.F
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· Communications with HPP facilities, projected orders and actual counts.
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· Answer end consumer complaints and questions via phone and email.
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· Own ordering from Uline, Amazon, office supplies
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· Office & Administrative Management
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· Ensure the company and employees have the tools, supplies, and resources needed for daily operations.
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· Manage general office organization, supplies, and vendor relationships.
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· Support internal communication between production, logistics, and management teams.
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· Assist with scheduling, reporting, and other administrative tasks as needed.
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· Cross-Functional Support
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· Collaborate with operations, supply chain, and finance teams to maintain order accuracy and performance metrics.
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· Help identify process improvements to enhance efficiency and customer satisfaction.
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· Contribute to other projects or areas where help is needed — wearing “many hats” to support the company’s success.
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· Other duties assigned
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Requirements
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· 2–5 years in office management, customer service, or administrative roles (preferably in food manufacturing, CPG, or logistics).
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· Proficient with ERP systems and comfortable navigating multiple online portals and software tools (Microsoft Office, Plex, EDI/SPS Commerce etc.).
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· Strong verbal and written communication skills; professional and clear with customers and colleagues.
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· Detail-oriented, proactive, and able to manage multiple priorities efficiently.
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· A collaborative team player who acts for the good of the company as a whole.
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· Comfortable in a small-company environment where responsibilities may shift day to day.
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Benefits
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Free lunch meal, fruits, snacks, and drinks
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Onsite gym with a free professional instructor
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Weekly fitness activity and an annual fitness challenge where you can win up to 70,000 PHP
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Weekly engagement activities with prizes that are up to 3,000 PHP
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Free upskilling academy to improve your performance and skillset
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State-of-the-art facilities from toilets to your workstation
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Amenities such as sleeping quarters, game area, chat room, shower room