About this role
Office Associate
The Office Associate is responsible for providing customer service to all callers. They answer incoming calls and troubleshoot any issues. They assist pilot stations and cartage agents.
Essential Functions:
- Answer incoming calls and provide excellent customer service to all callers
- Monitor and respond to customer inquiries received through email
- Make outgoing calls to follow-up on shipment status, resolve issues and update customers
- Track, trace, enter and update shipments
- Assist and support Pilot stations and cartage agents
- Master outside customer applications
- Follow published procedures and work instructions for NCS accounts and bring modifications to management’s attention
- Provide customers with quotes in a timely manner, as well as various routing options
- Perform other duties as assigned
SKILLS/COMPETENCIES:
- Excellent oral and written communication and problem-solving skills
- Technological aptitude using the internet and on-line tools
- High energy with the ability to multitask
- Excellent organizational skills with emphasis on detail
EDUCATION
- High School or equivalent required
EXPERIENCE
- 2 years customer service and logistics experience
Company Benefits:
- Medical
- Dental
- Vision
- 401k + Company Match
- Employee Assistance Program
- Paid Time Off
- Flexible Work Schedules (when possible)
- And more!
Pay Range:
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$17.00 - $19.00 an hour based on experience
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The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.
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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
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We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us.