About this role
Centerstone is among the nation’s leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people’s lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team!
JOB DESCRIPTION:
SUMMARY OF POSITION
Responsibilities include answering a multi-line phone system, greeting and directing guests and staff; responding to complaints, services issues and other general questions or concerns as appropriate; filing; other clerical tasks.
DAYS AND HOURS
Monday - Friday
3:00pm to 11:00pm
ESSENTIAL DUTIES & RESPONSIBILITIES
- Answer, screen and forward incoming phone calls.
- Welcome visitors at the front desk by greeting, directing and announcing them appropriately.
- Coordinate client visitation.
- Maintain office security by following safety procedures and controlling access via the reception desk (monitor name badges and issue visitor badges).
- Responsible for completing and filing client paperwork for medical records
- Ensure reception area is tidy and presentable, with all necessary stationery and materials (e.g. pens, forms and brochures).
- Assist with a variety of administrative tasks including copying, scanning, filing, and other projects as needed.
KNOWLEDGE, SKILLS & ABILITIES
- Effectively communicate via written, verbal, in person and virtual methods.
- Must have very good computer and customer service skills.
- Patience,
- Attention to detail
- Organization
- Strong decision making skills.
- Must have the ability to maintain confidentiality regarding sensitive client information.
QUALIFICATIONS
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Education Level
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Minimum of High School Diploma or GED is required.
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Years of Experience
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Experience working in an office setting, experience in customer service, and performing light administrative duties required. Experience filing and organizing documents required. Previous experience working in an office setting as a receptionist, experience handling a variety of customer requests, and experience answering a large volume of calls preferred.
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Certification/Licensure
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N/A
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PHYSICAL REQUIREMENTS
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Standing – 20%
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Sitting – 80%
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Squatting – Occasional
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Kneeling – Occasional
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Bending – Occasional
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Driving – Occasional
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Lifting – Occasional
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DISCLAIMER
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The duties and responsibilities described in this document are not a comprehensive list and additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands.
Time Type:
- Full time
Pay Range:
- $13.60--$19.05
Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:
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Medical, dental, and vision health coverage
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Flexible Spending and Health Savings Accounts
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403b retirement plan with company match
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Paid time off and ten paid holidays
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AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
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Employee Resource Groups
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Continuing education opportunities
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Employee Assistance Program
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Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. We treat all clients and colleagues with dignity and respect.
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At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our Culture.
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Our approach to culture is to create an environment that encourages, supports and celebrates the voices and experiences of our employees. We are committed to a culture of empowerment, respect, integrity and expertise that powers our innovation and connects us to each other, our clients and the communities we serve.
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Centerstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.