Office Administrator

Office Administrator

Job Overview

Our client is an Australian off-grid power solutions business supporting customers with solar, battery, and energy storage solutions. They are looking for an organized and customer-focused Office Administrator to join their Philippines team.

The role will support customer administration, reception, customer calls, warranty and service coordination, and general office administration. The ideal candidate should have a strong combination of office administration and customer service experience, with excellent communication skills and the ability to proactively follow up on tasks.

Job Details

Work Setup: Office-based in Quezon City

*There may be an opportunity to transition to a hybrid setup after approximately 3–6 months, depending on performance and business requirements. Schedule: Thursday to Monday | 8:00 AM to 5:00 PM | Australian Eastern Standard Time / Melbourne time Holiday: Follow Australian holidays

Responsibilities

• · Create and maintain accurate customer records.

• · Update customer contact details, addresses, and account information.

• · Monitor customer credit limits where required.

• · Assist with credit limit review or increase requests and escalate credit decisions requiring management approval.

• · Monitor and respond to routine administration emails.

• · Direct enquiries to the appropriate team member where required.

• · Follow up outstanding matters until they are completed.

• · Answer incoming reception and general business calls.

• · Assist customers with straightforward enquiries.

• · Direct Sales, Accounts, Service, and other enquiries to the appropriate team member.

• · Record and follow up messages or required actions.

• · Coordinate the administrative side of warranty and service enquiries.

• · Ensure service tickets are properly recorded, assigned, and kept up to date.

• · Monitor aging or stalled tickets and follow up on required actions.

• · Coordinate approved product returns and replacements.

• · Provide customers with return instructions and follow up on outstanding returns.

• · Coordinate with customers, the Service Team, and Warehouse on replacement progress.

• · Maintain accurate ticket notes and status.

• · Escalate technical matters to the appropriate technical team member.

• · Help ensure completed warranty and service matters are properly closed.

• · Assist the Australian and Philippines teams with general administrative tasks.

• · Maintain records, documents, and basic reports.

• · Assist with data entry and information checking.

• · Support office organization and new administrative processes.

• · Proactively follow up on outstanding administrative tasks.

• · Provide technical support for basic enquiries after receiving additional training.

Qualifications

• · At least 2 years of office administration experience.

• · Strong customer service experience.

• · Excellent verbal and written communication skills.

• · Strong interpersonal skills and a professional approach when dealing with customers.

• · Highly organized and detail-oriented.

• · Strong follow-through and ability to take ownership of administrative tasks.

• · Comfortable managing multiple requests and following up with different teams.

• · Able to maintain accurate records and information.

• · Must be willing to be trained in basic technical support