About this role
About the Role The Office Administrator supports daily office operations at Shoreline Amphitheatre, handling clerical tasks, guest inquiries, mail and package management, and coordination with Accounts Payable for timely invoice processing. This on-site seasonal role supports event and office teams during the 2026 season. What You'll Do
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Basic secretarial duties: answering/returning phone calls, voicemails, and emails
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Professional handling of guest complaints, questions, or comments about upcoming and past events
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Management of lost and found items
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Mailing packages/letters out for various departments
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Mail sorting and filing
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Invoice management including expense tracking, coding, submittal of invoices, and communication with Accounts Payable to ensure prompt payment
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Maintaining visitor and package logs
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Office upkeep: organization, ordering and restocking of supplies, and maintaining cleanliness of front office reception and kitchen areas
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Assist with employee inquiries or direct to appropriate manager when needed
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Support to payroll/schedule admin as needed
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Other duties assigned by the General Manager
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Event Duties
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Deliver exemplary customer service to maintain customer loyalty
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Answer inbound calls and respond to Textline messages to help resolve customer concerns through analysis to determine the most effective resolution
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Adapt to customer needs ensuring appropriate action is taken to meet and exceed their expectations
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Solicit sales of new or additional services or products
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Confer with customers by telephone or email to provide information about products or services, collect information for the appropriate department manager, or obtain details of complaints
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Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as action taken
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Refer unresolved customer grievances to designated departments for further investigation