Office Administrator

About this role

Office Administrator

Location: Abuja Employment Type: Full-time

Key Responsibilities

Customer Service & Front Desk Duties:

Welcome customers and respond to inquiries.
Manage calls, WhatsApp messages, emails, and walk‑ins.
Handle complaints professionally.
Coordinate job orders between customers and production staff.

Sales & Administrative Support:

Record daily sales (cash, POS, transfers).
Issue receipts, invoices, and job tickets.
Track pending, ongoing, and completed jobs.
Maintain customer database and job history.
Assist with petty cash and basic bookkeeping.

Social Media Management:

Manage company social media accounts.
Create and post content showcasing completed jobs.
Respond to online inquiries and convert leads.
Track engagement and suggest improvements.

Inventory & Supplies:

Monitor stock levels of paper, ink, toner, binding materials, and office supplies.
Prepare inventory reports and notify management when supplies need replenishment.
Ensure proper storage and labeling.

Office Maintenance:

Maintain a clean and organized office environment.
Report equipment faults promptly.
Coordinate cleaning schedules.

Additional Duties:

Assist with marketing campaigns.
Follow up with customers for pickups and feedback.
Support production workflow and quality checks.
Required Skills & Qualifications
OND/HND/BSc in any field.
Strong communication and interpersonal skills.
Proficiency in Microsoft Office and social media platforms.
Basic knowledge of printing services.
Good organizational and multitasking abilities.