About this role
KEY RESPONSIBILITIES
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General Administration
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Answer the switchboard in a courteous and professional manner.
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Liaise with patients and their families in a compassionate manner.
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Perform general clerical and administrative tasks as required i.e. filing, minute taking, agenda creation.
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Responsible for petty cash dispersal and reconciliation.
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Responsible for maintaining the levels of and ordering general office supplies.
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Actively participates in the quality improvement program.
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Coordinate the use of the centre for physicians and/or public hospital visiting staff.
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Act as a contact point for IT issues in the clinic.
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Collate and forward state statistics and internal Clinics statistics as required.
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Data entry as required.
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Manage accounts payable processing for the Clinic.
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Liaise with maintenance contractors to enhance the operational work area and ensure compliance with the occupational health and safety policy.
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Provide administrative support for the Clinical Advisory Committee (where applicable).
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Organise transport for patients to and from the dialysis clinic.
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Book and manage appointments for patients.
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Other duties and responsibilities as assigned by the Clinic Manager.
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Billing Administration
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To ensure that all necessary forms for new patients are completed and correctly loaded into the centralized billing system.
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Prepare and collate all required supporting documentation required to accompany invoices.
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Undertake banking procedures for all cheque and cash payments.
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Prepare and maintain an accurate record management system of all patient records.
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Prepare and maintain reconciliation records.
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Forward ISIS data to State related Health Commission on a monthly basis.
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Forward HCP data to Private Health Funds on a monthly basis.
Essential Competencies:
- Intermediate computer competence in MS Office.
- Experience in health fund Billing Administration.
- Excellent Customer Service skills.
- Effective communication and interpersonal skills including the ability to operate within a multidisciplinary and multicultural team.
- Work with confidentiality, discretion and maturity.
- Ability to multi-task in an at times busy and stressful environment
- Ability to prioritise tasks around interruptions and unplanned events
Desirable:
- Minimum 2 years’ experience in an Administration position.
- Knowledge of Infection Control / Hygiene principles and implementation of this knowledge into daily practice.