About this role
Position Summary
The Warehouse Supervisor is responsible for the safe, accurate, and timely shipment of finished goods and service parts to customers. This role leads shipping personnel, enforces standard work, ensures compliance with customer requirements, and drives continuous improvement across shipping, staging, and dock operations. The Shipping Supervisor plays a key role in cost control, labor efficiency, quality, and on-time delivery performance.
Leadership & Team Management
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Lead, coach, and motivate Shipping, Receiving, and Material Handling team members to meet safety, quality, delivery, and cost objectives
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Enforce safety rules, housekeeping standards, and proper material flow at all times
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Conduct daily operational meetings, shift handovers, and workload assignments
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Hold team members accountable through fair and timely application of the Corrective Action process
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Manage attendance, performance, and daily labor utilization
Shipping Execution & Compliance
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Ensure all shipments meet customer requirements, routing instructions, and documentation standards
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Prepare, review, and release daily load sheets and shipping documentation
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Audit shipped loads against pick lists, pull sheets, and customer release requirements for accuracy
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Maintain the Shipping Board, Shipping Log, and customer route sheets daily
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Ensure all packages, pallets, and containers are accurately labeled and properly staged
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Coordinate with Planning, Inventory Control, and Customer Service to resolve discrepancies or urgent shipments
Inventory & Material Control
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Ensure all parts and packaging have defined, labeled locations that support FIFO and flow
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Verify daily cycle counts are completed, validated, and submitted to the Materials Analyst
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Participate in physical inventory and reconciliation activities as assigned
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Support root cause analysis and corrective actions for inventory discrepancies
Systems & Administrative Responsibilities
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Reconcile employee timecards accurately using Kronos
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Maintain filing systems for shipping records, paperwork, and audit documentation
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Utilize ERP systems (QAD) to support shipping transactions and reporting
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Maintain compliance with ISO, SOX, and customer-specific requirements
Continuous Improvement & Cost Control
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Identify and lead Continuous Improvement (CI) initiatives focused on labor efficiency, overtime reduction, quality, and process stability
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Support plant initiatives related to safety, cost reduction, and operational excellence
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Actively participate in problem-solving activities using standard CI tools
Additional Responsibilities
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Support cross-functional activities affecting dock operations, inventory flow, and customer performance
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Participate in audits, customer visits, and internal process reviews as required
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Perform other duties as assigned by the Supply Chain Manager
Education & Experience
Associate’s degree in Logistics, Supply Chain, or related field preferred; equivalent experience will be considered
Prior supervisory or team leadership experience in shipping, warehouse, or manufacturing environments a plus
Experience with ERP systems (QAD) a plus
Intermediate or higher proficiency in Microsoft Excel and Word a plus
Knowledge, Skills & Abilities
Strong leadership, communication, and interpersonal skills
Ability to manage priorities in a fast-paced environment
Proven ability to drive accountability and standard work
Strong attention to detail and data accuracy
Understanding of warehouse operations, shipping documentation, and material flow
Ability to train
Certifications / Training
ISO 14001 / SOX / IATF 16949 awareness a plus
Completion of required training per the Classification Training Matrix
Performance & Eligibility Requirements
Must maintain good attendance
Ability to work required shift and flexible hours as business needs dictate