About this role
Job title: Ocean Import Specialist
About the Role DHL Global Forwarding is seeking an Ocean Import Specialist to manage and coordinate ocean import shipments from origin to delivery, ensuring accurate documentation, timelines, and customer service excellence. This on-site role based in Torrance, CA requires strong communication and problem-solving to move freight efficiently.
What You'll Do
- Confirm all shipment information with origin to initiate shipment
- Receive and validate customer orders including shipping documents, SLI, EIN, and credit application
- Review/update; verify fees, customer profile, SOP, and rates per quote or customer SOP/work instructions
- Verify shipment status, review pre-alert and verify shipment handling instructions to operations
- Serve as a liaison between Document Processing Agent and the Customer regarding shipment details and/or exception
- Communicate and resolve problems that arise in the movement of product
- Communicate exceptions and shipment status with Customer
What We're Looking For
- Minimum 2 years Ocean Imports experience in the freight forwarding or International Supply Chain industry
- Strong understanding of Ocean Import regulations and documents
- Knowledge of Incoterms is a plus
- Ability to work in a fast-paced and deadline-driven office environment
- Ability to multi-task, prioritize, and manage time effectively
- Exceptional customer service and follow up skills
- Strong computer skills (Excel, Word, PowerPoint)
- LOGIS or Cargo Wise systems knowledge is a plus
- Hazmat certification is a plus
- Bachelor’s degree preferred, High school diploma or GED required
Nice to Have
- Hazmat certification
- LOGIS or Cargo Wise systems knowledge
- Bachelor's degree preferred
Compensation & Benefits
- Pay Range: $23.26 - $31.02/hr (USD)
- Benefits: 401(k) Match; Stock Purchase Plan; Medical; Vision; Dental; Paid Time Off (holidays, vacation/sick days)