About this role
Company Description
We take care of our employees, and they take care of our customers!
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Job Description
Scope of Position: Ensure timely and accurate movement of freight and information and administrative tasks, while providing an exceptional customer service within the Ocean Import Department.
Major Duties and Responsibilities:
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Ensure smooth and timely freight process flow meeting customer expectations.
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Ensure accurate and timely data entry into our operational system, per Operational Performance Standards (OPS)
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Track and Trace Ocean Import Files daily.
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Use Department Dashboards on daily basis.
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Ensure documents are timely sent to customer or broker for customs purposes.
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Ensure accurate and timely client and vendors billing, within Expeditors and customer standards.
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Interact with our customers in arranging their international shipments, meeting customer service standards.
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Contribute to maintain good relationships with suppliers (Shipping lines, trucking companies and others involved).
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Meet compliance at all times, regulations internal and external in accordance with government regulations. No fines, penalties, or late filing.
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Understand department process flow and looking for best practices to improve operational efficiency and productivity.
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Ensure all customers standard operating procedures in place and updated in the DLSOPs. Review and update monthly.
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Meet KPI standards in accordance with the Company’s procedures.
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Timely responses to emails (within 1 hour) and voicemails (within 30 mins) (internal and
external).
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Escalation of problems to Management and Supervisor when necessary.
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Follow Accounting Do’s and Don’ts
Personal Development:
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Attend training classes when required.
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Complete mandatory training when required.
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Meet company standards of 52 hours training per year, including as needed management/leadership training
Culture:
- Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence,
Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
Qualifications
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Minimum of 2 years in Ocean and Air Import experience.
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Must provide exceptional customer service internally and externally at all times.
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Must have complete understanding of ocean import documentation process.
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Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
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Pro-active, strong organizational skills.
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Proficient level of Microsoft Office (Word, Excel etc)
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Must complete Dangerous Goods Certification within the first 6 months.
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Must be able proficient in English, both written and verbal.
Additional Information
All your information will be kept confidential according to EEO guidelines.