About this role
About the Role Join DHL Global Forwarding as Ocean Freight Manager in Salt Lake City. You will lead a team of freight forwarding professionals, drive strategic initiatives, ensure profitability, and act as a transformational leader. You will have full responsibility for all aspects of our logistics operation, customer service, customs clearance, and billing, working closely with the National Operations team to achieve exceptional results. Your strategic mindset will be crucial in ensuring the profitability of the logistics operation, while also positioning us as the Employer of Choice in the industry.
What You'll Do
- Support and develop a strong team of freight forwarding professionals, fostering employee engagement and growth.
- Drive the transformation of the team from a data entry focus to a proactive and solution-oriented approach.
- Foster a finance-first mindset, connecting P/L to file-level performance.
- Align team goals to P/L excellence with clear ownership.
- Initiate and drive initiatives to enhance customer experience and satisfaction.
- Cultivate a culture of innovation and continuous improvement.
- Monitor service quality and customer satisfaction, collaborating with Field Sales and Key Account Management to visit clients and prospects.
- Implement process-oriented approaches to ensure reliable and consistent customer service.
- Establish, monitor, and revise policies, procedures, and service standards to ensure compliance with DHL policies and regulations.
- Lead negotiations with external suppliers to manage costs and drive efficiencies.
- Oversee the negotiation and issuance of buying rate quotations with shipping carriers.
- Manage business processes to ensure accuracy in invoices, bills of lading, shipping statements, and foreign currency conversions.