Ocean Customer Experience Specialist WSA - Spanish

Job title: Ocean Customer

Experience

• Specialist WSA - Spanish

• Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

• At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

• With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

• Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

• We Offer

• This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on the job.

Key Responsibilities

• Has responsibility for handling daily issue resolutions via email and chat tasks in line with the Client/Process IOP's and ensures quality of service is maintained at all times.
• May support peers with technical or process related challenges during process execution.
• Has accountability for preparation of export/import documentation and submission of the same timely and accurately to stakeholders.
• Adheres to IOPs and deviations to be checked prior with stakeholders.
• Focuses on data quality to ensure SLAs are met.
• Up-to-date understanding/training of Process and IOPs to create documentation.
• May perform root cause analyses in the event of escalations.
• May train new hires on the process(es).

Who are we looking for:

• Fluent in Spanish and English language.

• With at least 1-2 years related experience in customer service handling/support in Shipping and Logistics Industry, BPO Industry or from other industries.

• Open to those who had Spanish Language Training/Class.

• Bachelor's Degree Graduate, college undergraduates can be considered.

• MS Office Proficient.

• Amenable to work on a permanent nightshift schedule.

• Willing to work in Estancia, Pasig City.

• Amenable to work on a Hybrid/RTO work set up.

• Highly adaptable to new processes and a team player.

• Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.